Payroll Case Specialist (Tier 2) – Process & Compliance

Talentify; Lakeland (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Career advancement

Training and development

Collaborative environment

Job summary

Talentify in Lakeland, FL is seeking a Payroll Specialist to manage complex payroll cases and drive process improvements. This role supports enterprise-wide payroll operations and requires analytical problem-solving.

You'll serve as escalation point for Tier 2 inquiries, analyze payroll data, ensure compliance with FICA/IRS/state regulations, and collaborate to implement controls. There is a focus on knowledge sharing and coaching Tier 1 staff; strong Excel and SAP ECP experience needed.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, HR, or equivalent experience.
• At least 3 years in payroll processing and case management, with 1+ year handling Tier 2 issues.
• Proficiency with payroll systems (SAP ECP) and advanced Excel/Power Query.
• Strong knowledge of federal and state payroll tax regulations (FICA, IRS, state withholding).
• Excellent communication and data-driven decision making.

Responsibilities

• Escalation point for Tier 2 payroll inquiries, from intake to closure.
• Analyze payroll data to identify root causes and coordinate corrective actions.
• Maintain detailed case records and report trends, SLA compliance, and metrics.
• Collaborate with HR, Finance, and IT to implement process improvements and controls.
• Coach Tier 1 staff to enhance proficiency and resolution quality.

Skills

Payroll processing

Data analysis

Communication skills

Problem solving

Education

Bachelor's degree

Tools

SAP ECP

Excel

Power Query

Job description

Talentify in Lakeland, FL is seeking a Payroll Specialist to manage complex payroll cases and drive process improvements. This role supports enterprise-wide payroll operations and requires analytical problem-solving.

You'll serve as escalation point for Tier 2 inquiries, analyze payroll data, ensure compliance with FICA/IRS/state regulations, and collaborate to implement controls. There is a focus on knowledge sharing and coaching Tier 1 staff; strong Excel and SAP ECP experience needed.