Payroll Specialist

Talentify; Leesburg (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Talentify is seeking a Payroll Case Manager to act as the Tier 2 escalation point for complex payroll inquiries and investigations. You will analyze payroll data, identify root-cause issues, and coordinate corrective actions across HR, Finance and IT systems.

Responsibilities include end-to-end case lifecycle management, maintaining audit-compliant records, and producing regular metrics. You will partner with stakeholders to drive process improvements and provide Tier 1 training on best

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3+ years in payroll processing or case management.
• At least 1 year handling Tier 2 or high-level payroll issues.

Responsibilities

• Serve as Tier 2 escalation point for complex payroll inquiries and investigations.
• Analyze payroll data to identify root-cause issues and coordinate corrective actions across HR, Finance and IT systems.
• Manage end-to-end case lifecycle: intake, documentation, investigation, resolution and closure.
• Maintain accurate case records ensuring audit and regulatory compliance.
• Produce metrics and reports (case volume, SLA compliance, root-cause trends).
• Collaborate with internal stakeholders to develop process improvements and preventative controls.
• Provide training to Tier 1 staff on recurring issues and best-practice resolutions.

Skills

Payroll processing

Case management

Data-driven decision making

Excellent communication

Problem solving

Education

Bachelor's degree in Business, Finance, Accounting, HR or related field

Tools

SAP ECP

Excel

Power Query

Job description

Responsibilities

• Tier 2 Case Management
• Serve as the escalation point for complex payroll inquiries and case investigation beyond Tier 1 resolution
• Analyze payroll data, identify root-case issues, and coordinate corrective actions across HR, Finance and IT systems
• Manage end-to-end case lifecycle; intake, documentation, investigation, resolution and closure
• Maintain accurate case records in the case management system, ensuring compliance with audit and regulatory requirements
• Produce regular metrics and reports (e.g. case volume, SLA compliance, root-cause trends.)
• Partner with internal stakeholders to develop process improvements and preventative controls
• Provide training and knowledge transfer exchanges with Tier 1 staff on recurring issues and best-practice resolutions

Required Qualifications

• US Citizenship required
• Bachelors degree in Business, Finance, Accounting, Human Resources, or related field (or equivalent experience)
• Minimum 3 years in payroll processing, case management; at least 1 year handling Tier 2 or high-level payroll issues
• Proficiency with payroll systems (SAP ECP a plus!), Strong excel/Power Query abilities
• Understanding of federal/state payroll tax regulations (e.g., FICA, IRS, state withholding)
• Demonstrated problem-solving skills with data-driven decision making
• Excellent written and verbal communication; ability to convey complex issues to non-technical audiences
• Demonstrated knowledge of Payroll principles & processes

Desired skills /Competencies

• Certified Payroll Professional (CPP)
• Strong SAP Employee Central systems experience
• Customer service mindset with a focus on timely, accurate resolution
• Strong organizational skills; ability to prioritize multiple cases simultaneously
• Collaborative approach - works effectively across functions and levels
• Continuous improvement - proposes and implements process enhancements

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”