Payroll Call Center Specialist - Corporate (Las Vegas)

Caesars Entertainment; Las Vegas (NV); Vor Ort; USD 22.000 - 33.000; Teilzeit

Zusammenfassung

Caesars Entertainment is seeking a Payroll Call Center Specialist in Las Vegas to answer phones and emails, route cases for resolution, compile and enter payroll data, reconcile errors, and prepare payroll reports. This role supports the Payroll Team in maintaining accurate payroll records.

As the first point of contact, you will provide internal customer service, handle inquiries, and maintain confidentiality while working in a fast-paced environment.

Qualifikationen

• 2+ years of phone or customer service experience preferred.
• Proficiency in MS Excel and Outlook.

Aufgaben

• Answer phones and emails, route cases for resolution.
• Enter payroll data and prepare payroll reports.
• Reconcile errors and maintain accurate payroll records.
• Maintain confidentiality of payroll information.
• Provide internal customer service and guide users to resolutions.

Kenntnisse

Customer service

Phone etiquette

Attention to detail

Spanish (conversation)

Ausbildung

High School Diploma

Tools

MS Excel

Outlook

Jobbeschreibung

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary\"Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don\`t perform magic; we create it with excellence.”Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Payroll Call Center Specialist is responsible for answering phones and emails, routing cases for resolution, compiling and entering payroll data, reconciling errors, and preparing payroll reports. This role supports the Payroll Team in maintaining accurate payroll records.

How You Will Create the Extraordinary

• Exhibit an outgoing and energetic personality to address Team Member inquiries.


• Demonstrate exceptional verbal (phone) and written (e-mail) etiquette.


• First point of contact with front line team members. With possible communication with Department Managers and Human Resources


• Research Team Member inquiries using available resources.


• Handle and resolve Team Member grievances.


• Identify and elevate priority issues as needed.


• Provide internal customer service by gathering Team Member information and guiding them towards resolutions.


• Effectively multi-task in a fast-paced environment.


• Recognize when follow-up is required with internal customers.


• Contact business or private individuals by phone.


• Possess strong listening skills.


• Perform various clerical tasks as needed. Including, but not limited to, Form completion, Form Verification, Printing, Faxing, Mail Sorting & Outgoing Mail.


• Maintain client confidence and protect operations by keeping information confidential.

What You Will Need

• Must be 21 years of age or older


• High School Diplomarequired.


• Ability to carry up to 10 pounds and move throughout multiple casino properties to pick up and deliver payroll-related mail and documents on a daily basis.


• Minimum of 2 years of phone or customer service-related experience preferred.


• Proficiency in computer software, including MS Excel and Outlook

ADDITIONAL REQUIREMENTS

• Strong attention to detail and numerical skills.


• Conversational Spanish preferred.


• Payroll experience preferred.


• Knowledge of Oracle and UKG payroll software preferred.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary\". Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don\`t perform magic; we create it with excellence. #WeAreCaesars\". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 89227


• Job Category Finance and Accounting


• Job Schedule Part time