Payroll Assistant

Gate Gourmet; Honolulu (HI); On-site; USD 49,643,000 - 70,704,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Life insurance

Medical, dental, vision plans

Disability insurance

Life, accident, hospital plans

Employee Assistance Program

Employee Discounts

Free hot healthy meals

Job summary

gategroup is seeking a Payroll Administrator in Honolulu, Hawaii to manage weekly payroll, verify hours and breaks, and respond to employee inquiries. The role requires handling confidential information with accuracy and consistency.

The position supports benefits administration and works with HR to ensure accurate payroll data, while using Kronos, Workday, and UltiPro. This is a full-time on-site role in a dynamic kitchen facility.

Qualifications

• High School diploma or equivalent; Associates or bachelor’s degree preferred.
• Minimum of one year administrative experience; payroll or HR experience preferred; Kronos/Workday/UltiPro exposure helpful.
• Proficient in Microsoft Office with Excel; strong organization and multitasking abilities; detail oriented and able to handle confidential information.
• Effective written and verbal communication; multilingual skills a plus.

Responsibilities

• Processes operating unit payroll weekly using company systems.
• Calculates and adjusts prior payments for regular and overtime pay.
• Enter daily timesheets for missed punches with management approval.
• Prepare payroll reports for records and management review.
• Communicate verifications of hours worked and breaks to management.
• Create payroll requests for special payments (anniversaries, employee of the month).
• Assist Employee Resource Center by answering wage, deduction, attendance, and time-record questions.
• Perform other administrative duties as assigned.

Skills

Microsoft Excel

Microsoft Office

Organizational skills

Interpersonal skills

Communication skills

Multilingual

Education

High School diploma or equivalent; Associates or bachelor’s degree preferred

Tools

Kronos

Workday

UltiPro

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Responsible for personnel and benefits file maintenance, payroll administration, orientation preparation, maintaining and updating employment and benefits coverage changes and verifications in the payroll system. Works with and has access to highly confidential information.

Annual Hiring Range/Hourly Rate: $21.00 Per Hour

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities

• Processes operating unit payroll each week using company systems and methods
• Calculates prior payment adjustments as needed to reflect regular pay and overtime pay
• Collects and enters daily timesheets for missed punches approved by management as appropriate
• Completes payroll reports for record-keeping purposes and managerial review
• Researches and communicates to management as appropriate regarding required verifications of hours worked and breaks
• Creates payroll requests/tickets for special payments such as anniversary awards and employee of the month
• Participates in the “Employee Resource Center” by being regularly available to answer employee questions about wages, deductions, attendance, and time records
• Performs other administrative duties as assigned

Qualifications

• Education: High School diploma or equivalent; Associates or bachelor’s degree is preferred
• Work Experience: Minimum of one year of experience in an administrative role is required; Experience in Payroll or Human Resources is preferred; Experience with Kronos, Workday and Ultipro is preferred
• Technical Skills: Intermediate level Microsoft Office skills including Excel; Strong organizational skills with the ability to prioritize responsibilities and multi-task; Strong interpersonal skills, interacts well with multiple departments as required; Detail oriented
• Language / Communication Skills: Effective oral and written communication skills; Multi-lingual a plus; Must have the ability to communicate and disclose data in an accurate manner; Must be able to communicate effectively with management team and staff.

Job Dimensions

Geographic Responsibility: Operating unit

Type of Employment: Full-time

Travel %: none

Exemption Classification: Non-Exempt

Internal Relationships: Operating unit management and employees; HR; Finance; Labor Planning

External Relationships: n/a

Work Environment / Requirements of the Job: Normal office environment. In a normal production kitchen facility there may be physical discomfort due to temperature and noise

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): Supervisor, Payroll, Operating Unit

Dotted Line Manager (Title, if applicable): n/a

Number of Direct Reports: n/a

Number of Dotted Line Reports: n/a

Estimated Total Size of Team: 2 + HR Team

Competencies Required to be Successful in the Job

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Values

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect.

To demonstrate these Values, we expect to observe the following from everyone:

Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.

Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on: 10/02/2026

About gategroup

gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions.

Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents.

We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force.

We offer attractive opportunities to be part of this fast-paced and truly international working environment.

For further information, please visit www.gategroup.com.