Payroll and Workforce Analyst

Dunkin' Donuts; Austin (TX); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Leadership development

Growth opportunities

Job summary

Everyday Coffee Company, a Dunkin’ franchise partner in Austin, TX, seeks a Payroll & Workforce Analyst to ensure accurate, on-time payroll for a large hourly workforce across jurisdictions. This role covers payroll administration, HRIS systems, and workforce analytics in a hybrid in-person setting.

Responsibilities include processing weekly payrolls, multi-state tax compliance, data validation, audits, and supporting system upgrades.

Qualifications

• 2-4 years of payroll experience in a multi-state environment.
• Strong multi-state wage & hour knowledge and payroll best practices.
• Experience with payroll systems (ADP-WFN required, UKG, Ceridian, Paylocity).
• Strong understanding of workforce planning, labor analytics, scheduling compliance, and operational labor management.
• Ability to translate large datasets into actionable operational recommendations.
• High attention to detail and accuracy.
• Strong Excel and reporting skills; comfortable with large data sets.

Responsibilities

• Process weekly payrolls for hourly and salaried employees, including off-cycle payrolls and corrections.
• Manage multi-state U.S. payroll, ensuring proper taxation and compliance across jurisdictions.
• Investigate and resolve payroll discrepancies, timekeeping issues, missing punches, and pay inquiries.
• Conduct schedule audits prior to posting and payroll processing to identify labor allocation or scheduling concerns, payroll risks, and workforce planning opportunities.
• Process garnishments, tax levies, and benefit deductions.

Skills

Analytical skills

Attention to detail

Discretion with confidential data

Cross-functional communication

Deadline management

Tools

ADP-WFN

UKG

Ceridian

Paylocity

Crunchtime

Harri

Job description

Position Title: Payroll & Workforce Analyst

Reports To: People Experience Lead

Location: Austin, TX (In Person or Hybrid)

Job Type: Full-Time

Overview

Everyday Coffee Company is a rapidly scaling Dunkin’ franchise partner with a large, hourly-driven, multi-state workforce. As we open hundreds of new locations annually, accurate and compliant payroll execution is mission critical.

Why This Role Matters

• Team members are paid accurately and on time
• Scheduling integrity and Wage & hour compliance across jurisdictions
• A positive employee payroll experience

Key Responsibilities:

Payroll Administration

• Process weekly payrolls for hourly and salaried employees, including off-cycle payrolls and corrections
• Manage multi-state U.S. payroll, ensuring proper taxation and compliance across jurisdictions
• Investigate and resolve payroll discrepancies, timekeeping issues, missing punches, and pay-related inquiries.
• Conduct schedule audits prior to posting and payroll processing to identify labor allocation or, scheduling concerns, payroll risks, and workforce planning opportunities.
• Process garnishments, tax levies, and benefit deductions

HRIS & Workforce Systems & Compliance

• Maintain accurate employee payroll records and ensure compliance with federal, state, and local payroll laws
• Perform both leading and lagging analysis and research of discrepancies
• Maintain and oversee compliance with new hire onboarding, I-9’s, and WOTC compliance supporting Human Resource initiatives
• Validate payroll inputs including employee status changes and organizational structure changes, hours, earnings, deductions, and adjustments
• Audit payroll data for accuracy and completeness; Support internal and external payroll audits
• Maintain and execute payroll controls, including validation checks and audit procedures, to ensure accuracy, compliance, and risk mitigation across payroll processes
• Monitor compliance related to wage and hour practices, tip credit requirements, predictive scheduling laws, reporting pay requirements, spread-of-hours regulations, and state-specific payroll requirements as applicable.
• Support payroll automation and process improvements and assist with system testing during upgrades and expansions

Workforce Analytics

• Perform both leading and lagging indicator analysis to identify payroll, staffing, scheduling and compliance trends.
• Review schedules prior to posting and provide recommendations regarding staffing levels, labor deployment, compliance risks, and payroll impact.
• Monitor labor cost, overtime utilization, missed meal and break compliance, schedule adherence, turnover trends, and payroll exception patterns.

Other duties as assigned

Qualifications Required:

• 2-4 years of payroll experience in a multi-state environment
• Strong multi-state knowledge of wage & hour laws and payroll best practices
• Experience with payroll systems (ADP-WFN (required), UKG, Ceridian, Paylocity, etc.)
• Strong understanding of workforce planning, labor analytics, scheduling compliance, and operational labor management.
• Ability to translate large datasets into actionable operational recommendations.
• High attention to detail and accuracy
• Strong Excel and reporting skills; comfortable working with large data sets

Preferred

• Experience supporting high-volume hourly payroll environments
• QSR, retail, or hospitality payroll experience
• Payroll certification (FPC or CPP)
• Experience with Crunchtime, Harri, scheduling, workforce management, or labor planning and optimization systems preferred
• HRIS or timekeeping system integration experience

Key Competencies

• Exceptional accuracy and follow-through
• Strong analytical skills
• Ability to manage tight deadlines
• Discretion with confidential data
• Process improvement mindset
• Strong cross-functional communication

Benefits

• Competitive salary based on experience
• Bonus eligibility (if applicable)
• 401(k)
• Medical, Dental, Vision Insurance
• Paid Time Off
• Growth and leadership development opportunities
• Opportunity to build foundational systems in a high-impact, high-growth company