Payroll Analyst II (Colombia and LATAM Payroll)

Twilio Inc.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Twilio Inc. is seeking a Payroll Analyst II to support Colombia and LATAM payroll operations remotely from Mexico. The role ensures accurate gross-to-net processing, regulatory compliance, and timely payroll delivery for the region.

You will collaborate with the payroll vendor, support month-end close with the accounting team, and respond to employee inquiries while navigating PILA, DIAN filings, and local laws. Prior experience in Colombia payroll and global platforms is required.

Qualifications

• 3+ years of payroll processing for Colombia with accounting experience.
• Deep knowledge of Colombian labor, tax, and social security regulations.
• Experience with Workday, UKG, or similar global payroll platforms.
• Experience with ServiceNow or similar ticketing systems.
• Excellent written and verbal English.

Responsibilities

• Work directly with payroll vendor on end-to-end Colombia payroll execution.
• Ensure filings and remittances via PILA, Nómina Electrónica, and DIAN.
• Resolve employee inquiries on deductions, withholdings, benefits.
• Partner with accounting during month-end close delivering gross-to-net reports.

Skills

Colombia payroll

Regulatory knowledge

English proficiency

Workday/UKG

ServiceNow

Tools

Workday/UKG

ServiceNow

Job description

Location: Mexico

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off‑sites or customer meetings.

See yourself at Twilio

Join the team as Twilio’s next Payroll Analyst II (Colombia and LATAM Payroll)

About the job

This position is needed to support Colombia and LATAM payroll operations.

Twilio is growing rapidly and seeking an experienced Payroll Analyst to support Colombia payroll operations. The person in this role will deliver first in class payroll service to our employees, ensure compliance, accuracy and timely delivery of payroll related tasks and support projects across a number of jurisdictions.

Responsibilities

In this role, you’ll:

• Work directly with the payroll vendor on end-to-end Colombia payroll execution. Support the full-cycle, gross-to-net processing across regular cycles, off-cycle payments, final settlements (liquidaciones), and statutory benefit payouts (prima, cesantías, and intereses).
• Ensure mandatory filings and timely remittances via PILA, electronic payroll reporting (Nómina Electrónica) to the DIAN, and monitor local labor legislation to maintain full regulatory alignment.
• Resolve employee inquiries regarding deductions, withholdings, and benefits.
• Partner with the accounting team during month-end close by delivering accurate gross-to-net payroll reports, accrual data, and variance explanations to assist with their audit reviews and journal entries.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3yrs+ of experience managing payroll processing for Colombia with working experience in accounting
• Expertise in Colombian labor, tax, and social security regulations
• Experience in Workday, UKG, or similar global payroll platforms
• Experience with ServiceNow or similar ticketing systems
• Excellent written, and verbal communication skills in English

Desired:

• Experience with processing equity transactions.
• Payroll processing in jurisdictions outside Colombia

Location

This role will be remote, and based in Mexico.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in‑person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer.

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.