Payroll Analyst II (US and Mexico Payroll)

Twilio Inc.; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Parental and wellness leave

Healthcare

Retirement savings program

Much more

Job summary

Twilio Inc. is seeking a Payroll Analyst II to support US and Mexico payroll operations.

Based in Mexico and remote, you will manage end-to-end processing, align local statutory requirements with US payroll practices, and deliver a seamless pay experience for a growing international workforce. You will process multi-state US biweekly payroll in Workday, coordinate with vendors, audit cycles, and provide timely payroll support across the Americas while meeting SLAs and handling inquiries via

Qualifications

• 3+ years of US payroll processing experience.
• Experience with Workday Payroll.
• Knowledge of payroll laws and statutory requirements.
• Excellent written and verbal English.
• Intermediate Excel proficiency.

Responsibilities

• Process multi-state US biweekly payroll in Workday with data accuracy.
• Coordinate with local payroll vendor to validate inputs/outputs for Mexico.
• Provide coverage across Americas payroll cycles as needed.
• Conduct biweekly payroll audits with US team.
• Support stakeholders with timely payroll assistance and SLAs.
• Handle employee inquiries via ServiceNow.

Skills

US payroll processing

Workday Payroll

Payroll regulations knowledge

English communication

Excel proficiency

Tools

ADP Smart Compliance

OSV Sphere

Job description

Location: Mexico

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Payroll Analyst II (US and Mexico Payroll).

About the job

This position is needed to support US and Mexico payroll operations.

Join our team as a Payroll Analyst based in Mexico to bridge cross-border operations and drive payroll accuracy across both Mexico and the US. You will manage end-to-end processing, align local statutory requirements with US payroll practices, and deliver a seamless pay experience for a growing international workforce. If you thrive in dynamic, cross-functional environments and enjoy solving complex multi-country payroll challenges, this is your opportunity to make a direct impact.

Responsibilities

In this role, you’ll:

• Process multi-state US biweekly payroll within Workday, ensuring accurate calculations and data integrity.
• Coordinate with the local payroll vendor to validate inputs, review outputs, and ensure compliant payroll delivery for Mexico.
• Provide operational coverage and backup support across Americas regional payroll cycles as needed.
• Perform detailed biweekly payroll audits alongside US team members to verify all transactions are processed and reported accurately.
• Cultivate positive working relationships with internal stakeholders by providing timely payroll support and operational feedback.
• Resolve employee inquiries submitted through ServiceNow promptly and professionally, meeting established SLAs.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3+ years of experience processing payroll for the US
• Previous Workday Payroll processing experience
• Knowledge of payroll processes, statutory laws, and Fair Labor Standards Act.
• Excellent written, and verbal communication skills in English
• Intermediate Excel Proficiency

Desired:

• PAYO certification FPC or CPP
• ADP Smart Compliance or OSV Sphere (or similar platform) experience

Location

This role will be remote, and based in Mexico.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits

• competitive pay
• generous time off
• ample parental and wellness leave
• healthcare
• a retirement savings program
• much more

Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.