Payroll Analyst II at Twilio | US & Mexico Payroll

Twilio; United States; Remote; USD 21,000 - 39,000; Full time

Job summary

Twilio is seeking a Payroll Analyst II for US and Mexico payroll operations. This remote role, based in Mexico, bridges cross-border processes and drives payroll accuracy across a growing international workforce.

You will manage end-to-end processing in Workday, coordinate with vendors, and deliver a seamless payroll experience while upholding local statutory requirements and SLAs.

Qualifications

• 3+ years of experience processing payroll for the US
• Workday payroll processing experience
• Knowledge of payroll processes, statutory laws, and FLSA
• Excellent written and verbal communication skills in English
• PAYO certification (FPC or CPP)
• ADP Smart Compliance or OSV Sphere experience

Responsibilities

• Process multi-state US biweekly payroll within Workday, ensuring accurate calculations and data integrity.
• Coordinate with the local payroll vendor to validate inputs, review outputs, and ensure compliant payroll delivery for Mexico.
• Provide operational coverage across Americas payroll cycles as needed.
• Perform biweekly payroll audits with US team to verify transactions are processed and reported accurately.
• Cultivate positive relationships with internal stakeholders by providing payroll support and feedback.
• Resolve employee inquiries via ServiceNow, meeting SLAs.

Skills

US payroll

Workday payroll

FPC/CPP certification

ADP/OSV Sphere

English communication

Tools

Workday

ADP Smart Compliance

OSV Sphere

Job description

This Payroll Analyst II role at Twilio sits at an interesting intersection: it's a specialized operations position at a globally recognized tech company, which is relatively uncommon for payroll professionals accustomed to traditional corporate environments.

Compensation context: No salary is listed, which is a minor red flag for transparency. Mexico-based payroll roles at multinational tech companies typically offer MXN 35,000–65,000/month gross, depending on seniority. Twilio's "competitive pay" claim is worth pressing during negotiation.

Skills developed in this role:

• Cross-border payroll management (US + LATAM) — a highly marketable, niche skill set
• Workday Payroll platform expertise — in-demand across enterprise employers globally
• ServiceNow ticketing and SLA management — transfers to broader HR operations roles
• Multi-country statutory compliance knowledge — valuable for senior payroll or global HR director trajectories

Culture signals: Twilio is a publicly traded, mature-stage tech company (~5,000+ employees) that has undergone significant layoffs in recent years. This suggests a leaner, more process-driven environment rather than a high-growth startup. Stability is likely, but rapid promotion may be slower than at earlier-stage companies.

Green flags: Remote-first policy, use of AI in hiring (signal of modern processes), strong DEI commitments, and international payroll exposure are genuine career differentiators. Watch for: lack of salary transparency and limited details about team size or growth path for this specific role.

Who We Are

At Twilio , we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

Hiring and How We Work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

While we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings.

See Yourself at Twilio

Join the team as Twilio's next Payroll Analyst II (US and Mexico Payroll).

About the Job

This position supports US and Mexico payroll operations. Join our team as a Payroll Analyst based in Mexico to bridge cross-border operations and drive payroll accuracy across both Mexico and the US. You will manage end-to-end processing, align local statutory requirements with US payroll practices, and deliver a seamless pay experience for a growing international workforce. If you thrive in dynamic, cross-functional environments and enjoy solving complex multi-country payroll challenges, this is your opportunity to make a direct impact.

Responsibilities

In this role, you'll:

• Process multi-state US biweekly payroll within Workday, ensuring accurate calculations and data integrity.
• Coordinate with the local payroll vendor to validate inputs, review outputs, and ensure compliant payroll delivery for Mexico.
• Provide operational coverage and backup support across Americas regional payroll cycles as needed.
• Perform detailed biweekly payroll audits alongside US team members to verify all transactions are processed and reported accurately.
• Cultivate positive working relationships with internal stakeholders by providing timely payroll support and operational feedback.
• Resolve employee inquiries submitted through ServiceNow promptly and professionally, meeting established SLAs.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of experience processing payroll for the US
• Previous Workday Payroll processing experience
• Knowledge of payroll processes, statutory laws, and Fair Labor Standards Act
• Excellent written and verbal communication skills in English
• PAYO certification FPC or CPP
• ADP Smart Compliance or OSV Sphere (or similar platform) experience

Location

This role will be remote, and based in Mexico.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Is this Twilio Payroll Analyst role fully remote? Yes, the role is fully remote and based in Mexico. However, approximately 5% travel is expected for team gatherings, functional off-sites, or customer meetings. Do I need to be located in Mexico to apply? Yes. Twilio explicitly states this role is remote and based in Mexico, so candidates must be located in Mexico. What payroll systems experience is required for this role? Workday Payroll processing experience is required. Experience with ADP Smart Compliance or OSV Sphere (or similar platforms) is desirable but not mandatory. What certifications are preferred for this Payroll Analyst position? Twilio lists PAYO certification (FPC or CPP) as desired qualifications, though they are not required to apply. Is salary information available for this role? Twilio mentions competitive pay but does not disclose a specific salary range in the job posting. Benefits include generous time off, parental and wellness leave, healthcare, and a retirement savings program.

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