Payor Deployment Lead - Cross-Functional Rollouts

Jobtailor; Seattle (WA); On-site; USD 120,000 - 150,000; Full time

Job summary

Jobtailor is seeking a seasoned Deployment Lead to orchestrate payor implementations in the United States, collaborating with customers and internal teams to ensure successful rollouts. The role emphasizes planning, risk tracking, and stakeholder communication across clinical, IT, and operations functions.

Ideal candidates bring enterprise healthcare deployment experience, strong project leadership, and a track record of delivering scalable deployment frameworks that improve time-to-value and

Qualifications

• Experience in deployment, implementation, customer success, strategic operations, consulting, or a related customer-facing role, ideally with enterprise or healthcare customers.
• Strong understanding of payor-side healthcare workflows, operations, and organizational dynamics.
• Proven ability to manage complex customer engagements with multiple stakeholders across operations, clinical programs, IT, compliance, and executive functions.

Responsibilities

• Lead deployment planning and execution for payor customers, including timelines, ownership, milestones, and implementation outcomes.
• Coordinate deployment, product, engineering, and customer-facing teams to align on rollout.
• Drive implementation readiness through stakeholder alignment, rollout sequencing, training plans, risk tracking, and launch preparation.
• Identify and resolve blockers affecting go-live timelines, member experience, internal operations, or customer outcomes.
• Guide customers through rollout, adoption, organizational change, and expectation-setting.
• Capture deployment learnings and create repeatable playbooks, templates, and best practices.

Skills

Deployment Planning

Customer Success

Healthcare Workflow Understanding

Project Leadership

Cross-Functional Coordination

Tools

AI

Digital Health Tools

Member Operations Tools

Care Navigation

Job description

Jobtailor is seeking a seasoned Deployment Lead to orchestrate payor implementations in the United States, collaborating with customers and internal teams to ensure successful rollouts. The role emphasizes planning, risk tracking, and stakeholder communication across clinical, IT, and operations functions.

Ideal candidates bring enterprise healthcare deployment experience, strong project leadership, and a track record of delivering scalable deployment frameworks that improve time-to-value and