Payne Weslaco Ford Service Advisor

Payne Auto Group; Weslaco (TX); On-site; USD 38,000 - 60,000; Full time

Job summary

Payne Auto Group's Weslaco Ford location is seeking a Service Advisor who will greet customers, assess service needs, and ensure a smooth experience from check-in to vehicle release. You will provide estimates and advise on required services based on inspections and manufacturer recommendations.

Coordinate with technicians to ensure timely completion of services, resolve customer issues professionally, and maintain accurate service records while staying current with product knowledge.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• Experience in an automotive service environment is a plus.
• Strong communication and interpersonal skills are essential.
• Knowledge of automotive systems and maintenance services helpful.
• Proficiency in computer systems and software.

Responsibilities

• Greet customers and assist them with determining their service needs.
• Schedule service appointments and communicate with customers throughout the process.
• Advise customers on necessary services based on vehicle inspections and manufacturer recommendations.
• Provide estimates for services and obtain customer approval.
• Coordinate with technicians to ensure timely completion of services.
• Resolve customer complaints and issues in a professional manner.
• Maintain customer records and service history accurately in the system.
• Stay updated on product knowledge, manufacturer updates, and service procedures.

Skills

Customer service

Communication

Interpersonal skills

Automotive knowledge

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

Computer systems

Job description

Job Summary

We are currently seeking a Service Advisor for our Weslaco Ford location. The Service Advisor will be responsible for assisting customers with vehicle service needs, providing excellent customer service, and ensuring customer satisfaction.

Qualifications

• High school diploma or equivalent required; associate degree preferred
• Previous experience in a customer service role, preferably in an automotive service environment
• Strong communication and interpersonal skills
• Knowledge of automotive systems and maintenance services
• Ability to multitask and work in a fast-paced environment
• Proficiency in computer systems and software

Responsibilities

• Greet customers and assist them with determining their service needs
• Schedule service appointments and communicate with customers throughout the process
• Advise customers on necessary services based on vehicle inspections and manufacturer recommendations
• Provide estimates for services and obtain customer approval
• Coordinate with technicians to ensure timely completion of services
• Resolve customer complaints and issues in a professional manner
• Maintain customer records and service history accurately in the system
• Stay updated on product knowledge, manufacturer updates, and service procedures

Additional Requirements

• Valid driver's license (at least 3 consecutive years) and clean driving record
• Willingness to participate in training and development opportunities
• Ability to work a flexible schedule, including weekends
• Commitment to providing exceptional customer service and building customer loyalty.