Service Advisor Monahans Tx

Leif Johnson Ford; Monahans (TX); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Zusammenfassung

Leif Johnson Ford in Monahans, TX is seeking a Service Advisor to greet customers, listen to their needs, and coordinate scheduling and estimates for maintenance and repair. The role emphasizes accurate communication, thorough vehicle knowledge, and delivering clear explanations of labor and parts charges while maintaining excellent customer service in a fast-paced dealership environment.

Experience in a Ford dealership is a plus, with opportunities for career growth, competitive pay, and strong

Qualifikationen

• Minimum of 1 year in service department.
• High school diploma or equivalent.
• Ability to lift 50 pounds and stand for extended periods.
• Knowledge of automobiles and ability to identify problems quickly.
• Proven record of achieving exceptional customer satisfaction.

Aufgaben

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Kenntnisse

Customer service

Automotive knowledge

Problem-solving

Positive attitude

Integrity

Ausbildung

High school diploma or equivalent

Tools

Computer skills

Learn new software

Jobbeschreibung

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay

• Flexible Working Hours

• Health Insurance

• PTO & Sick Leave

• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude

• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.