Wire Processing Specialist II — Real-Time Payments

Truist; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Vacation days

Sick days

Paid holidays

Job summary

Truist is seeking a Wire Payments Specialist to independently review and process domestic and international wire transfers in real time, ensuring compliance with federal regulations and internal standards. You will reconcile end-of-day wire activity, resolve exceptions, manage account profiles, and support clients with questions.

The role requires strong analytical skills, two years of related customer service experience, and proficiency in Microsoft Office and mainframe systems.

Qualifications

• High school diploma or equivalent related experience.
• Two years of related customer service experience
• Ability to understand complex technical concepts through training and self-study to include a thorough knowledge of accounting, data flow, mainframe/client service systems, and the various wire channels utilized by the Bank.
• Analytical and problem solving skills
• Flexible to work late without advanced notice.
• Excellent written, verbal communication and interpersonal skills.
• Demonstrate proficiency in basic computer applications, such as Microsoft Office software products as well as custom applications and systems.
• Ability to work and adapt in a fast-paced environment.
• Ability to multi-task and produce error-free work in a deadline-driven environment.
• Ability to accurately transcribe payment instructions from clients with demonstrated 10-key experience.

Responsibilities

• Reconcile and balance enterprise wire activity with the Federal Reserve Bank and CHIPS/SWIFT systems.
• Resolve wire exception transactions ensuring correct codes for client resolution.
• Update account profiles within the REL wire system with proper documents.
• Follow authentication and verification processes per wire policy.
• Assist clients with questions related to wire transfers and provide first-level support.
• Identify and escalate complex issues to Treasury Services or management.
• Follow security and operational control procedures for wire transfer systems.
• Perform client outreach about incoming wire payments.

Skills

Analytical thinking

Customer service

Communication skills

Attention to detail

10-key data entry

MS Office proficiency

Accounting concepts

Education

High school diploma

College degree preferred

Tools

Money Transfer System (MTS)

Wire Processing systems

Mainframe / client service systems

Job description

Truist is seeking a Wire Payments Specialist to independently review and process domestic and international wire transfers in real time, ensuring compliance with federal regulations and internal standards. You will reconcile end-of-day wire activity, resolve exceptions, manage account profiles, and support clients with questions.

The role requires strong analytical skills, two years of related customer service experience, and proficiency in Microsoft Office and mainframe systems.