Payments Success & Operations Manager

Ppro; Chicago (IL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Learning and Development budget

Comprehensive medical insurance

401(k) plan

Gym membership contribution

Mental health platform

Job summary

Ppro is hiring a Customer Success Manager based in Chicago, focusing on ensuring smooth performance for clients on their global payment platform. You will manage operational requests, resolve complex payment issues, and analyze transaction data while collaborating with various teams.

The ideal candidate should have 2–3 years of experience in customer success, particularly in payments or fintech, and be fluent in English. Ppro offers hybrid working options, a generous holiday allowance, and comprehensive insurance coverage.

Qualifications

• Minimum of 2–3 years of experience in customer success or operations.
• Ability to engage with engineering and product teams regarding technical issues.
• Comfortable in a multi-time-zone environment.

Responsibilities

• Manage day-to-day operational requests and resolve complex payment issues.
• Analyze transaction data and improve customer experience.
• Own reporting needs for your portfolio and generate reports.

Skills

Fluency in English

Customer success operations

Technical account management

Active listening skills

Tools

SQL

BigQuery

Datadog

Looker Studio

Job description

Ppro is hiring a Customer Success Manager based in Chicago, focusing on ensuring smooth performance for clients on their global payment platform. You will manage operational requests, resolve complex payment issues, and analyze transaction data while collaborating with various teams.

The ideal candidate should have 2–3 years of experience in customer success, particularly in payments or fintech, and be fluent in English. Ppro offers hybrid working options, a generous holiday allowance, and comprehensive insurance coverage.