Global Payments Success Manager

Roman Health Pharmacy LLC; Virginia (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

Roman Health Pharmacy LLC is seeking a Customer Success Manager responsible for ensuring the smooth operational performance of clients on their global payments platform. The role requires native or professional fluency in Mandarin and English, along with a minimum of 2–3 years of experience in customer success or operations in payments or fintech.

As a bridge between clients and engineering teams, you will manage operational issues, analyze data, and drive improvements while maintaining strong client relationships. This is an opportunity to lead operational performance and deliver exceptional service.

Qualifications

• Fluent in Mandarin and English, both written and spoken.
• Minimum 2-3 years in customer success, operations, or technical account management role.
• Technical understanding of APIs and payment processing flows.

Responsibilities

• Act as primary operational contact for your assigned portfolio.
• Drive operational performance reviews and insightful trends.
• Coordinate resolution of disputes and compliance with regulations.

Skills

Language Fluency

Customer Success Management

Technical Aptitude

Communication

Education

2-3 years experience in customer success or operations

Job description

Roman Health Pharmacy LLC is seeking a Customer Success Manager responsible for ensuring the smooth operational performance of clients on their global payments platform. The role requires native or professional fluency in Mandarin and English, along with a minimum of 2–3 years of experience in customer success or operations in payments or fintech.

As a bridge between clients and engineering teams, you will manage operational issues, analyze data, and drive improvements while maintaining strong client relationships. This is an opportunity to lead operational performance and deliver exceptional service.