Payments Reliability Engineer

Choice Digital; Broomfield (CO); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Annual bonus

Stock options

401(k) match

Flexible PTO

Medical, Dental, Vision

Life Insurance

Job summary

Choice Digital seeks a Technical Operations Manager to ensure reliable, accurate, and secure payments across the platform. You will investigate failures, analyze data, write scripts to correct issues, and reprocess payments while preventing recurrence.

This is a full-time, in-office role in Colorado. You’ll partner with Payment Operations, Account Management, Customer Support, Product, and Engineering to translate operational challenges into actionable technical solutions and reduce reliance on

Qualifications

• 3+ years in technical operations or related technical role.
• Strong SQL skills and DB querying experience.
• Experience troubleshooting APIs, integrations, and transaction processing.
• Ability to diagnose issues and implement solutions independently.
• Experience managing technical support tickets and incident investigations.

Responsibilities

• Monitor payment processing to identify failures and errors.
• Investigate and resolve payment failures and data issues.
• Write scripts to retry and reprocess failed payments.
• Collaborate with Product and Engineering to implement scalable solutions.
• Document root causes and troubleshooting procedures.

Skills

SQL

Analytical thinking

Problem solving

Communication

Tools

REST APIs

JSON

Xano

Job description

Choice Digital seeks a Technical Operations Manager to ensure reliable, accurate, and secure payments across the platform. You will investigate failures, analyze data, write scripts to correct issues, and reprocess payments while preventing recurrence.

This is a full-time, in-office role in Colorado. You’ll partner with Payment Operations, Account Management, Customer Support, Product, and Engineering to translate operational challenges into actionable technical solutions and reduce reliance on