Payments & Refunds Specialist - Travel Industry

Norwegian Cruise Line; Miami, Northern (FL, KY); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Norwegian Cruise Line in Miami is seeking a Payment Services Specialist to oversee refunds, transaction monitoring, and reconciliation, ensuring accurate processing for passengers and travel agents.

The role requires at least 2 years in accounting operations with strong Excel and Office skills, and experience in hospitality or travel industries is a plus. You will collaborate with multiple departments and IT to resolve issues and support month-end processes.

Qualifications

• Minimum of 2 years of accounting operations, customer service, hospitality, and claims resolution experience.
• Travel and hospitality industry exposure preferred.
• Strong communication skills, verbal and written.

Responsibilities

• Accurately and timely create refund transactions in the reservation system for passengers.
• Process domestic and international commission payments to travel agents and/or agencies.
• Process weekly credit card and client check payments.
• Research credit card issues on processors and merchants sites to correctly adjust transactions.
• Research and analyze booking history to identify errors causing net due, overpayment balances and discrepancies.
• Collaborate with IT and external payment processors to resolve agency commission issues and assist in enrollment with internal departments.
• Provide timely and accurate information to internal customers by researching and resolving inquiries.
• Review and provide accounting support to voyage termination and month-end ledger process.

Skills

Accounting operations

Customer service

Hospitality

Claims resolution

Education

Associate degree in Accounting or related field

Tools

Microsoft Office Suite

Excel

Outlook

Word

Job description

Norwegian Cruise Line in Miami is seeking a Payment Services Specialist to oversee refunds, transaction monitoring, and reconciliation, ensuring accurate processing for passengers and travel agents.

The role requires at least 2 years in accounting operations with strong Excel and Office skills, and experience in hospitality or travel industries is a plus. You will collaborate with multiple departments and IT to resolve issues and support month-end processes.