Payment Services Specialist

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Payment Services Specialist to manage refunds, monitor transactions, and reconcile payments for passengers and agencies. You will investigate discrepancies, liaise with payment processors, and ensure accurate, timely processing within a fast-paced environment.

The role requires strong communication, analytical skills, and proficiency with MS Office. Travel/hospitality experience is a plus, with on-site work in Miami, FL.

Qualifications

• Associates Degree in accounting or related field.
• Minimum 2 years in accounting operations, customer service, hospitality, or claims resolution.
• Experience in travel/hospitality industry preferred.

Responsibilities

• Oversee refund transactions in the reservation system for passengers.
• Process domestic and international commission payments to travel agents.
• Process weekly credit card and client check payments.
• Research and resolve credit card issues on processors and merchants.
• Analyze booking history to identify errors and report discrepancies.
• Collaborate with external payment processors and internal departments to resolve issues.
• Provide timely information to internal customers via department inboxes.
• Support voyage termination and month-end ledger processes with accounting.
• Assist IT in testing applications and identifying system solutions.
• Perform other job-related duties as assigned.

Skills

Strong communication

Analytical mindset

MS Office Suite

Work under pressure

Organizational skills

Team collaboration

Education

Associates Degree

Tools

Outlook

Excel

Word

Job description

Grow Your Career With Us

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

Job Summary

The Payment Services Specialist is responsible for overseeing various aspects of Payment Services, including transaction monitoring, reconciliation, and providing exceptional internal and external customer support. Responsible for accurately and timely creating refunds transactions for passengers and travel agencies. Investigates financial transactions and booking history on the passenger's reservation to identify the root cause of issues.

Position Responsibilities

• Accurately and timely create refund transactions in the reservation system for passengers.
• Process domestic and international commission payments to travel agent and/or agencies.
• Process weekly credit card and client check payments.
• Research credit card issues on CC processors and merchants sites to correctly adjust credit card transactions on the reservation system.
• Research and analyze the booking history to identify errors causing net due, overpayment balances and discrepancies at an individual or group level to report accordingly and accurately.
• Liaise with external payment processor to resolve agency commission issues and assist on agency enrollment with internal departments.
• Collaborate with multiple departments to ensure resolution of issues and tasks are completed to the passenger's or Agent's satisfaction.
• Research and correct returned and/or stale dated checks and returned ACH payments and resubmit payments.
• Provide timely and accurate information to internal customers by creating, researching, and resolving inquiries in the department inboxes.
• Review and provide accounting support to Ticket Revenue and Revenue Accounting on voyage termination and month-end ledger process.
• Participate and work closely with the IT department in testing of existing or new application as well as identifying solutions for system issues.
• Perform other job-related functions as assigned.

Degree Type

• Associates Degree.

Field(s) Of Study

• Accounting or related field of study; or any equivalent combination of relevant background and work experience.

Experience

• Minimum of 2 years of accounting operations, customer service, hospitality, and claims resolution experience.
• Travel and hospitality industry exposure preferred.

Competencies & Skills

• Strong communication skills, verbal and written.
• Strong math and analytical aptitude to analyze data, discrepancies, and inquiries.
• Strong knowledge of Microsoft Office Suite including Outlook, Word, and Excel.
• Strong work ethic and ability to work independently as well as in a Team, self-started and meet deadlines.
• Must be able to work well under pressure and in a demanding environment while meeting strict deadlines and maintaining high work quality.
• Excellent organizational and multitasking skills to manage multiple requests and switch between systems.
• Be able to think independently and work in a demanding environment while making sound decisions based on the results of research and analysis.

About Nclh

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

Learn More About Our Company

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Brand Overview

Norwegian Cruise Line

Oceania Cruises

Regent Seven Seas Cruises

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Equal Opportunity Employer

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.