Payments Operations Specialist

AI Chopping Block, Inc.; New York, Northern (NY, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Equity

Unlimited PTO

Healthcare coverage (employer)

Lunch provided

Parental leave

Commuter benefits

Insurances

EAP

One Medical

401k

Job summary

Tabs in New York City is seeking a Payments Operations Analyst to manage day-to-day payments workflows as we scale Tabs Pay. You will work with the Senior Payments Operations Lead to run merchant operations, disputes, reconciliation, and exceptions.

The role requires hands-on accuracy, following defined processes, and proactive improvements. You will be the first responder for operational issues and help expand ACH and card payments for North American B2B merchants.

Qualifications

• 3–5 years of experience in payments operations, reconciliation, dispute management, merchant operations, or a related function.
• Experience executing payments workflows (reconciliation, disputes, ACH returns, merchant management, exception handling) at a payment facilitator, processor, platform, or fintech.
• Strong track record of accuracy in high-stakes operational environments.
• Ability to follow defined processes and identify practical improvements.

Responsibilities

• Process merchant exceptions, holds, reserve adjustments, and activation according to policies.
• Perform daily and periodic reconciliation across processor, bank, ledger, and merchant settlements.
• Manage dispute and chargeback workflow: collect evidence, track deadlines, ensure timely submissions.
• Process ACH returns and negative-balance events per timelines and procedures.
• Investigate and resolve merchant-reported operational issues within authority.

Skills

Payments ops

Attention to detail

Process improvement

Cross-functional collaboration

Communication

Tools

Reconciliation tooling

Payment APIs

Automation tools

Job description

Tabs in New York City is seeking a Payments Operations Analyst to manage day-to-day payments workflows as we scale Tabs Pay. You will work with the Senior Payments Operations Lead to run merchant operations, disputes, reconciliation, and exceptions.

The role requires hands-on accuracy, following defined processes, and proactive improvements. You will be the first responder for operational issues and help expand ACH and card payments for North American B2B merchants.