Payments-Product Solutions Manager-Vice President

JPMorgan Chase & Co.; Miami (FL); Sur place; USD 120 000 - 150 000; Plein temps

Résumé du poste

JP Morgan Chase in Miami seeks a Product Solutions Manager in Payments to lead solutioning for key client relationships and collaborate with Sales to tailor product solutions that meet client needs and drive growth across the payments portfolio.

You will act as the voice of the customer, define and configure complex solutions, and work with product teams to shape the roadmap and pricing discussions. Fluency in English and Spanish is a plus for regional opportunities.

Qualifications

• 5+ years of experience in cross-team problem solving across multiple products.
• Extensive experience in a sales cycle, engaging with clients regularly.
• Experience modifying preconfigured solutions to fit complex problems.
• Proven ability to operate in a highly matrixed, complex organization.
• Fluent in English and Spanish.

Responsabilités

• Leads solutioning and adoption of client-facing products while defining optimal solutions to address client needs and objectives.
• Serves as a subject matter expert on a defined set of products with deep client insight.
• Supports Sales in pricing, pipeline planning, and upskilling the team on product knowledge.
• Engages with client teams to understand pain points and relay feedback to Product teams for roadmap input.
• Identifies and engages potential clients to expand market share, focusing on Puerto Rico and Latin America.
• Collaborates with Payments sales, product management, and RFP teams to coordinate responses.

Connaissances

5+ years cross‑product problem‑solving

Sales cycle experience

Modify preconfigured solutions

Matrixed organization experience

Bilingual English/Spanish

Description du poste

Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients’ needs.

As a Product Solutions Manager in Payments, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

Job responsibilities

• Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
• Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
• Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
• Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
• Identifies and engages potential clients to expand our market share, while mining the existing Payments portfolio for new business development opportunities, with a focus on Puerto Rico and Latin American clients
• Work closely with Payments sales, product management, and the request for proposal team to coordinate responses and make informed

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
• Extensive experience working in a sales cycle and engaging with clients on a regular basis
• Experience modifying preconfigured solutions to meet complex problems
• Demonstrated prior experience working in a highly matrixed and complex organization
• Fluent in English and Spanish

Preferred qualifications, capabilities, and skills

• Fluent in Portuguese