Payments Platform Support Analyst

FIS Management Services LLC; Jacksonville (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work environment

Learning & development

Job summary

FIS is seeking a frontline Customer Support professional in Jacksonville, FL, to assist clients with technical inquiries and ensure a positive user experience on our Integrated Payables platform.

The role is hybrid, with onsite Tuesdays to Thursdays, Monday to Friday, 9:00 AM - 6:00 PM. You will work with product, development, and operations teams to resolve issues and share knowledge.

Qualifications

• 1–3 years of customer support or help desk experience.
• Experience using CRM or ticket management systems.
• High School Diploma, GED, or equivalent.
• Ability to learn and navigate payment platforms.

Responsibilities

• Provide frontline support for client questions, issues, and service requests.
• Troubleshoot and resolve platform-related incidents while meeting service level commitments.
• Coordinate with internal teams to investigate issues and drive resolution.
• Communicate status updates, root causes, and solutions to clients in a timely manner.
• Deliver guidance, training, and best practices to help clients successfully use the Integrated Payables platform.

Skills

Customer service

Communication skills

Problem solving

Critical thinking

Technical aptitude

Learning ability

Education

High School diploma or equivalent

Tools

CRM software

Ticketing systems

Job description

FIS is seeking a frontline Customer Support professional in Jacksonville, FL, to assist clients with technical inquiries and ensure a positive user experience on our Integrated Payables platform.

The role is hybrid, with onsite Tuesdays to Thursdays, Monday to Friday, 9:00 AM - 6:00 PM. You will work with product, development, and operations teams to resolve issues and share knowledge.