Payments Platform Delivery Director: AI-Ready Transformation

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in Jersey City seeks a Product Delivery Manager in Payments Rails to drive modernization and enterprise-wide transformation of payments platforms. You will lead large, cross-functional programs from initiation through go-live, partnering with product and technology teams and reporting to executives.

The role emphasizes structured execution, clear communication, and coaching to improve delivery predictability and stakeholder experience in a matrix environment.

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Bachelor’s degree (or equivalent) in Business, Finance, Economics, Mathematics, Engineering, Data Science, or a related field.
• Extensive experience leading operational management and change readiness.
• Experience in enterprise-wide release and deployment processes and strategies.
• Advanced knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to manage tight delivery timelines while maintaining strong control of scope, risks, and dependencies.
• Demonstrated ability to influence stakeholders at multiple levels, including senior leadership.
• Strong written and verbal communication skills, including the ability to explain complex topics clearly and succinctly.
• Proficiency withMicrosoft Excel, Microsoft PowerPoint and AI Tooling.

Responsibilities

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination.
• Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies.
• Buildbusiness cases for strategic programs andsupportfunding requests aligned to the roadmap.
• Communicateroadmap priorities, trade-offs, and delivery status to key stakeholders and senior leaders.
• Establishgovernance forums to drive decisions, maintain alignment, and ensure effective stakeholder engagement.
• Coordinatecross-functional delivery teams anddriveaccountability for agreed outcomes and timelines.
• Identifyrisks, issues, dependencies, and roadblocks early andescalatewhen needed with clear options and impacts.
• Defineprogram success measures and metrics aligned to organizational goals andreportprogress through actionable insights.

Skills

Stakeholder management

Change management

Release management

Product lifecycle

Cross-functional leadership

Strategic planning

Communication

Data analytics

Excel

PowerPoint

AI tooling

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

AI tooling

Job description

JPMorgan Chase & Co. in Jersey City seeks a Product Delivery Manager in Payments Rails to drive modernization and enterprise-wide transformation of payments platforms. You will lead large, cross-functional programs from initiation through go-live, partnering with product and technology teams and reporting to executives.

The role emphasizes structured execution, clear communication, and coaching to improve delivery predictability and stakeholder experience in a matrix environment.