Payments & Payoffs Operations Specialist

M&T Bank

Millsboro (DE)

On-site

USD 26,000 - 43,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Millsboro, Delaware-based M&T Bank is seeking a detail-oriented clerical professional to support consumer payments and payoff processing. The role involves routine data entry, document validation, and exception handling within our servicing system.

Ideal candidates have an associate’s degree or equivalent experience, strong communication skills, and proven customer service background. You will work under moderate supervision with an emphasis on accuracy, compliance, and collaboration with

Qualifications

Associate’s degree or equivalent experience required.
Proven internal and external customer service experience.
Proficiency with computers and basic spreadsheet/word processing software.
Strong verbal and written communication skills.
Problem-solving ability and attention to detail.

Responsibilities

Perform routine data entry and system updates for payments and payoff processing.
Review and validate documents related to consumer and mortgage maintenance.
Conduct basic research related to maintenance and payoffs.
Perform entry-level reconciliations and exception processing.
Coordinate with internal partners, customers, and vendors as needed.
Provide daily quality feedback to offshore processing teams.
Ensure compliance with laws and regulatory standards.