Hybrid Banking Services Ops: Payments & Maintenance

M&T Bank Corporation; Millsboro (DE); Hybrid; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation in Millsboro, DE is seeking an Operations Associate III to handle consumer payments and payoff processing with accuracy and attention to detail. The role covers maintenance on consumer and mortgage data in servicing systems.

The position requires strong data entry, problem solving and customer service skills, along with effective communication. It is a hybrid role with emphasis on risk and regulatory compliance alongside routine processing tasks.

Qualifications

• Associate’s degree or equivalent combination of education and work experience.
• Proven customer service experience.
• Proficiency with PCs and basic office software.
• Strong verbal and written communication; problem-solving skills.

Responsibilities

• Complete routine data entry and system updates for consumer payments and payoff processing.
• Perform maintenance on consumer and mortgage systems of record.
• Handle routine exception processing and basic research tasks.
• Communicate with internal partners, external customers and vendors as required.
• Support offshore team quality reviews and ensure compliance with laws and regulations.

Skills

Customer service

Problem-solving

Verbal & written communication

PC proficiency

Education

Associate’s degree

2 years education/experience

Job description

M&T Bank Corporation in Millsboro, DE is seeking an Operations Associate III to handle consumer payments and payoff processing with accuracy and attention to detail. The role covers maintenance on consumer and mortgage data in servicing systems.

The position requires strong data entry, problem solving and customer service skills, along with effective communication. It is a hybrid role with emphasis on risk and regulatory compliance alongside routine processing tasks.