Banking Services Operations Associate III - Consumer Payments & Maintenance

M&T Bank; Millsboro (DE); On-site; USD 26,000 - 43,000; Full time

Job summary

Millsboro, Delaware-based M&T Bank is seeking a detail-oriented clerical professional to support consumer payments and payoff processing. The role involves routine data entry, document validation, and exception handling within our servicing system.

Ideal candidates have an associate’s degree or equivalent experience, strong communication skills, and proven customer service background. You will work under moderate supervision with an emphasis on accuracy, compliance, and collaboration with

Qualifications

• Associate’s degree or equivalent experience required.
• Proven internal and external customer service experience.
• Proficiency with computers and basic spreadsheet/word processing software.
• Strong verbal and written communication skills.
• Problem-solving ability and attention to detail.

Responsibilities

• Perform routine data entry and system updates for payments and payoff processing.
• Review and validate documents related to consumer and mortgage maintenance.
• Conduct basic research related to maintenance and payoffs.
• Perform entry-level reconciliations and exception processing.
• Coordinate with internal partners, customers, and vendors as needed.
• Provide daily quality feedback to offshore processing teams.
• Ensure compliance with laws and regulatory standards.

Skills

Customer service

Data entry

Problem-solving

Verbal and written communication

Education

Associate's degree

Tools

Excel

Word

Job description

Overview:

Completes skilled clerical duties related to consumer payments and payoff processing and requiring analysis and expanded use of judgment within assigned department; completes exception processing and research tasks. Responsible for multiple product lines and vendor oversight for consumer products on the system.

Primary Responsibilities:

• Complete routine data entry and system updates and validation for consumer payments and payoff processing, consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs. Complete customer and account level maintenance on mortgage and consumer systems of record and related to consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs.
• Complete standardized document review and validation as well as basic documentation preparation related to consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs.
• Complete mid-complexity level research related to maintenance, processing and payoffs for these products.
• Complete entry-level reconciliations related to these activities.
• Complete routine or standardized exception processing for these products.
• May contact internal business partners, external customers and vendors as required to complete assigned responsibilities.
• Complete daily quality review and provide feedback for processing and tasks completed by the offshore team.
• Ensure activities comply with applicable laws and regulations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position works under moderate supervision and exercises reasonable judgment in completing their responsibilities and requires highly specialized knowledge of the servicing system, products and pertinent policies and regulations.

Education and Experience Required:

Associate’s degree, or in lieu of degree, a combined minimum of 2 years’ higher education and/or work experience

Proven internal and external customer service experience

Proficiency with personal computers as well as pertinent spreadsheet and word processing software

Demonstrated verbal and written communication skills

Demonstrated problem-solving skills

Education and Experience Preferred:

Minimum of 1 year’s relevant experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Millsboro, Delaware, United States of America