Payments Operations Specialist I (ACH & Wire)

Stride Bank, N.A.; Enid (OK); On-site; USD 38,000 - 56,000; Full time

Job summary

Stride Bank, N.A. in Enid, OK, is looking for a Payment Services Specialist I to manage ACH and wire transfers and support internal and external partners. You will handle high volumes of transactions and assist in addressing escalated inquiries with accuracy and timeliness.

The role requires strong data-entry accuracy, attention to detail, and familiarity with basic fraud/AML regulations to protect customer assets. Prior Jack Henry experience is a plus.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years bank operations experience in ACH or wires, or 2-3 years in retail banking or customer service, or 3-5 years similar work experience.
• Experience with Jack Henry Products preferred.

Responsibilities

• Processes high volumes of incoming and outgoing ACH or wire transactions.
• Corresponds with Bank personnel to resolve escalated inquiries and issues accurately and in a timely manner.
• Provides customer support to internal and external partners and assists with customer support issues.
• Exhibits basic understanding of Federal Regulations governing Wire Transfer or ACH transactions and timing for end-of-day borrowing and balancing.
• Exhibits basic working knowledge of fraud and anti-money laundering regulations.
• Non-Essential Functions: Performs other duties as assigned.

Skills

Data entry accuracy

Interpersonal communication

Microsoft Office

Attention to detail

Education

High School Diploma or equivalent

Tools

Jack Henry Products

Job description

Stride Bank, N.A. in Enid, OK, is looking for a Payment Services Specialist I to manage ACH and wire transfers and support internal and external partners. You will handle high volumes of transactions and assist in addressing escalated inquiries with accuracy and timeliness.

The role requires strong data-entry accuracy, attention to detail, and familiarity with basic fraud/AML regulations to protect customer assets. Prior Jack Henry experience is a plus.