Payment Operations Specialist

Triumph Financial; Pleasant Valley Township (IA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k

Job summary

Triumph Financial is seeking a Payments Operations Specialist in Iowa to execute and monitor daily payment operations, validate instructions, and support settlement and posting. The role requires 3–5 years in payment or deposit operations with strong GL knowledge.

The candidate should have a high school diploma (Bachelor’s preferred) and proficiency in Microsoft Excel, with a focus on accuracy, compliance, and cross-team collaboration.

Qualifications

• High school diploma with 3+ years in banking or deposit services.
• Bachelor’s degree in finance, accounting, business, or related field preferred.
• 3–5 years in payment or deposit operations with GL knowledge.

Responsibilities

• Execute and monitor daily payment operations across channels (ACH, wires, cards, RTP, checks).
• Validate and process payment instructions per internal policies and regulatory requirements.
• Investigate and resolve payment exceptions, rejects, and returns.
• Support back-office payment operations on settlement and posting.
• Perform daily GL balancing and reconcile sub-ledgers, systems, and bank accounts.
• Maintain audit-ready documentation and support audits.
• Ensure adherence to NACHA, Reg E, PCI, AML/KYC requirements.
• Collaborate with Finance, Treasury, and Risk; provide issue-resolution updates.

Skills

Attention to detail

Regulatory compliance

Analytical skills

Education

High school diploma

Bachelor's degree in finance, accounting, business, or related field

Tools

Microsoft Excel

Job description

Join TBK Bank!

At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Execute and monitor daily payment operations across multiple channels (ACH, wires, cards, RTP, checks, etc.)
• Validate and process payment instructions in accordance with internal policies and regulatory requirements
• Investigate and resolve payment exceptions, rejects, and returns
• Support the back office payment operations on settlement and posting
• Perform daily general ledger (GL) balancing and ensure alignment between sub-ledgers, systems, and bank accounts
• Investigate and resolve out-of-balance conditions and discrepancies
• Support deposit operations activities including postings, adjustments, and maintenance
• Process returns, adjustments, chargebacks, and corrections
• Ensure end-of-day and intraday balancing across systems
• Monitor settlement and clearing accounts
• Support month-end close processes and GL certification
• Perform daily reconciliations of payments and deposit systems
• Identify discrepancies and resolve exceptions
• Prepare operational and financial reports
• Maintain audit-ready documentation
• Ensure adherence to NACHA, Reg E, PCI, AML/KYC requirements
• Monitor transactions for fraud and raise concerns
• Support audits and maintain strong internal controls
• Serve as a point of contact for payment and deposit inquiries
• Collaborate with internal teams including Finance, Treasury, and Risk
• Provide timely updates on issue resolution
• Identify opportunities to streamline workflows
• Support automation initiatives
• Maintain SOPs and process documentation
• Perform other duties as assigned.

EXPERIENCE & EDUCATION

• High school diploma and at least 3 years of experience in banking/financial and deposit services.
• Bachelor's degree in finance, Accounting, Business, or related field preferred.
• 3-5 years of experience in payment or deposit operations.
• Strong understanding of GL processes and reconciliations.
• Proficiency in Microsoft Excel.

WORK ENVIRONMENT

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
• Specific vision abilities are required by this job due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required.

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.