Payments Network Program Manager

fis; Jacksonville (FL); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Professional development

Inclusive team atmosphere

Community involvement

Competitive salary and benefits

Job summary

FIS is seeking a Program Manager to lead large-scale prepaid initiatives, aligning strategy with financial performance and cross-functional execution. You will coordinate with product, technology, operations, compliance, finance and commercial teams to deliver results, manage risks, and optimize outcomes.

The role requires strong program management experience in financial services or fintech, with emphasis on governance, budgeting, and stakeholder management.

Qualifications

• Bachelor's degree in business, finance, technology, project management or related field, or equivalent practical experience.
• Significant experience leading complex programs within financial services, payments, or fintech environments.
• Strong expertise in program management methodologies, governance frameworks, and execution practices.
• Advanced financial management skills including budgeting, forecasting, business case development, and performance analysis.
• Demonstrated ability to manage cross-functional stakeholders and influence decisions across multiple organizational levels.
• Experience identifying, assessing, and mitigating program risks while balancing strategic priorities.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business recommendations.
• Excellent communication, leadership, and relationship management skills with experience presenting to executive stakeholders.

Responsibilities

• Lead large-scale prepaid programs from initiation through completion, ensuring alignment with business objectives, scope, budget, and timelines.
• Develop and execute program strategies that improve operational performance, client outcomes, and business value.
• Drive financial planning activities including budgeting, forecasting, resource allocation, and investment optimization.
• Partner with product, technology, operations, compliance, finance, and commercial teams to deliver program objectives.
• Identify program risks, dependencies and opportunities, implementing mitigation strategies and governance controls.
• Analyze complex business, operational and financial data to support strategic decision-making and program optimization.
• Establish performance metrics, monitor outcomes, and communicate program status to senior stakeholders and executive leadership.
• Champion continuous improvement initiatives that enhance efficiency, scalability, quality, and customer experience.
• Build and maintain strong relationships with clients, vendors, partners, and third-party service providers.
• Lead, coach and mentor program team members, fostering collaboration, accountability, and high performance.

Skills

Program management

Cross-functional leadership

Stakeholder management

Analytical thinking

Communication

Education

Bachelor's degree in business/finance/technology or related field

Job description

Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks, and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you're ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

As a Program Manager with the Payments Network Team, you will lead the delivery and optimization of large, complex prepaid programs that support business growth, operational excellence, and client success. In this role, you will oversee end-to-end program execution, aligning strategic objectives, financial performance, and cross-functional initiatives to achieve measurable outcomes. You will serve as a key leader across internal teams and external partners, driving innovation, risk management, and continuous improvement. Success is measured through program performance, stakeholder satisfaction, financial efficiency, and delivery of strategic business objectives.

What You Will Be Doing

• Lead large-scale prepaid programs from initiation through completion, ensuring alignment with business objectives, scope, budget, and timelines.
• Develop and execute program strategies that improve operational performance, client outcomes, and business value.
• Drive financial planning activities including budgeting, forecasting, resource allocation, and investment optimization.
• Partner with product, technology, operations, compliance, finance, and commercial teams to deliver program objectives.
• Identify program risks, dependencies and opportunities, implementing mitigation strategies and governance controls.
• Analyze complex business, operational and financial data to support strategic decision-making and program optimization.
• Establish performance metrics, monitor outcomes, and communicate program status to senior stakeholders and executive leadership.
• Champion continuous improvement initiatives that enhance efficiency, scalability, quality, and customer experience.
• Build and maintain strong relationships with clients, vendors, partners, and third-party service providers.
• Lead, coach and mentor program team members, fostering collaboration, accountability, and high performance.

Required Qualifications

• Bachelor's degree in business, finance, technology, project management or a related field, or equivalent practical experience.
• Significant experience leading complex programs, portfolios or strategic initiatives within financial services, payments, or fintech environments.
• Strong expertise in program management methodologies, governance frameworks, and execution practices.
• Advanced financial management skills including budgeting, forecasting, business case development, and performance analysis.
• Demonstrated ability to manage cross-functional stakeholders and influence decisions across multiple organizational levels.
• Experience identifying, assessing, and mitigating program risks while balancing strategic priorities.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business recommendations.
• Excellent communication, leadership, and relationship management skills with experience presenting to executive stakeholders.

Preferred Qualifications

• Experience supporting prepaid, debit, payments, digital banking, or card-based financial products.
• Professional certification in program or project management.
• Knowledge of regulatory, compliance and risk management practices within financial services.
• Experience leading transformation, modernization, or process improvement initiatives.
• Familiarity with agile delivery practices and enterprise program management tools.

What We Offer you

At FIS, we are as committed to growing our employees' careers as our own business. We offer:

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with D