Payments Network Program Manager

FIS Management Services LLC; Jacksonville (FL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary and benefits

Inclusive and diverse team atmosphere

Professional development

Job summary

FIS is seeking a Program Manager for the Payments Network Team to lead large prepaid programs, aligning scope, budgets, and timelines with business objectives. You will orchestrate cross-functional efforts across product, technology, operations, compliance, finance, and commercial teams to drive results.

The role emphasizes risk management, governance, data-driven decision making, and continuous improvement.

Qualifications

• Bachelor's degree or equivalent practical experience in business, finance, technology, or related field.
• Significant experience leading complex programs within financial services, payments, or fintech.
• Strong knowledge of program management methodologies, governance, and execution.
• Advanced financial management skills including budgeting and forecasting.
• Proven ability to influence cross-functional stakeholders and decisions.
• Experience identifying and mitigating program risks with strategic balance.
• Excellent communication and leadership for executive stakeholders.

Responsibilities

• Lead large-scale prepaid programs from initiation to completion with defined scope, budget and timelines.
• Develop and execute strategies to improve operational performance and client outcomes.
• Oversee budgeting, forecasting, resource allocation, and investment optimization.
• Partner with product, technology, operations, compliance, finance and commercial teams.
• Identify risks, dependencies and opportunities; implement mitigation and governance.
• Analyze complex data to support strategic decisions and program optimization.
• Establish and report performance metrics to senior stakeholders and executives.
• Champion continuous improvement to enhance efficiency, scalability and customer experience.
• Build and maintain relationships with clients, vendors and third-party providers.
• Lead and mentor program team members to foster collaboration and high performance.

Skills

Program management

Cross-functional leadership

Financial planning

Stakeholder management

Risk management

Data analysis

Education

Bachelor's degree

Job description

Job Description At FIS, our technology and our people are moving forward. We advance the way the world pays, banks, and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the Role

As a Program Manager with the Payments Network Team, you will lead the delivery and optimization of large, complex prepaid programs that support business growth, operational excellence, and client success. In this role, you will oversee end-to-end program execution, aligning strategic objectives, financial performance, and cross-functional initiatives to achieve measurable outcomes. You will serve as a key leader across internal teams and external partners, driving innovation, risk management, and continuous improvement. Success is measured through program performance, stakeholder satisfaction, financial efficiency, and delivery of strategic business objectives.

What You Will Be Doing

• Lead large-scale prepaid programs from initiation through completion, ensuring alignment with business objectives, scope, budget, and timelines.
• Develop and execute program strategies that improve operational performance, client outcomes, and business value.
• Drive financial planning activities including budgeting, forecasting, resource allocation, and investment optimization.
• Partner with product, technology, operations, compliance, finance, and commercial teams to deliver program objectives.
• Identify program risks, dependencies and opportunities, implementing mitigation strategies and governance controls.
• Analyze complex business, operational and financial data to support strategic decision-making and program optimization.
• Establish performance metrics, monitor outcomes, and communicate program status to senior stakeholders and executive leadership.
• Champion continuous improvement initiatives that enhance efficiency, scalability, quality, and customer experience.
• Build and maintain strong relationships with clients, vendors, partners, and third-party service providers.
• Lead, coach and mentor program team members, fostering collaboration, accountability, and high performance.

Required Qualifications

• Bachelor’s degree in business, finance, technology, project management or a related field, or equivalent practical experience.
• Significant experience leading complex programs, portfolios or strategic initiatives within financial services, payments, or fintech environments.
• Strong expertise in program management methodologies, governance frameworks, and execution practices.
• Advanced financial management skills including budgeting, forecasting, business case development, and performance analysis.
• Demonstrated ability to manage cross-functional stakeholders and influence decisions across multiple organizational levels.
• Experience identifying, assessing, and mitigating program risks while balancing strategic priorities.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business recommendations.
• Excellent communication, leadership, and relationship management skills with experience presenting to executive stakeholders.

Preferred Qualifications

• Experience supporting prepaid, debit, payments, digital banking, or card-based financial products.
• Professional certification in program or project management.
• Knowledge of regulatory, compliance and risk management practices within financial services.
• Experience leading transformation, modernization, or process improvement initiatives.
• Familiarity with agile delivery practices and enterprise program management tools.

What We Offer you

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefits

LI-BS3 Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.