Payments Issue Management Product Delivery Lead

JPMorgan Chase; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase in Plano, TX is seeking a Product Delivery Manager to shape end-to-end product delivery within Interchange and Network Fee Issue Management. You will lead cross-functional teams, manage dependencies, and liaise with stakeholders to deliver solutions that improve customer experiences and optimize costs.

You will drive data-driven insights, oversee pricing and billing governance for network fees, and guide large-scale programs that enhance client setups and day-to-day processing.

Qualifications

• 5+ years of experience in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Working knowledge of payment network fees and interchange.
• Background in billing reconciliations.
• Superior attention to details and process / project management skills.
• Strong presentation (oral and written) skills. Ability to articulate complex problems, ideas, and solutions in a concise logical and relevant manner to all staff levels, including senior management.
• Strong personal time management skills with demonstrated ability to effectively organize tasks and motivate individuals around initiatives.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Participating in large scale initiatives that delve into researching and remediating issues with data or client setups that drive negative client experiences with their cost of payments
• Influencing and providing knowledge of our partners across the firm as it relates to managing network interchange and fee information
• Validating data; Identifying underlying causes of data discrepancies
• Overseeing the governance for correct pricing and billing of interchange and payment brand fees
• Identifying control gaps and implementing improvements to existing controls and/or adding new controls
• Managing oversight of audits in our environment
• Articulating insights to senior management, operations leadership and field teams

Skills

Product delivery

Operational management

Change readiness

Release management

Data analytics

Billing reconciliations

Communication

Tools

Tableau

SQL

Python

Job description

JPMorgan Chase in Plano, TX is seeking a Product Delivery Manager to shape end-to-end product delivery within Interchange and Network Fee Issue Management. You will lead cross-functional teams, manage dependencies, and liaise with stakeholders to deliver solutions that improve customer experiences and optimize costs.

You will drive data-driven insights, oversee pricing and billing governance for network fees, and guide large-scale programs that enhance client setups and day-to-day processing.