Payments Governance Lead — Client Ops & Risk

Aumni; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase is seeking a Payments Governance Client Operations Manager III to join the Third Party Oversight & Governance Operations team in the United States. This role focuses on leading risk governance, coordinating cross-functional delivery, and presenting effectively to senior stakeholders.

The position requires strong program management, ability to translate complex technical details into governance controls, and hands-on experience with due diligence processes.

Qualifications

• Program/project management experience leading cross-functional delivery.
• Ability to engage credibly with technical teams and translate technical details into governance requirements.
• People management experience with coaching and performance leadership.
• Executive presence and exceptional presentation capability under pressure.
• Excellent interpersonal, written, and verbal communication skills with senior stakeholders.

Responsibilities

• Demonstrate understanding of heightened risk themes and act as SME on the risk policy decision tree.
• Review, triage, and resolve risk escalations for models needing enhanced due diligence.
• Maintain governance documentation and communicate prohibited or restricted products to stakeholders; advise on card network rules and regulatory requirements.
• Lead and deliver strategic initiatives from intake through execution with scope, milestones, and risk tracking.
• Partner with internal Technology and external integrators to map end-to-end payment flows and translate governance needs into outcomes.
• Demonstrate strong client-facing capabilities with senior stakeholders and maintain professional presence.
• Travel to client offices to conduct onsite fieldwork, collect evidence, and deliver reports for due diligence.
• Build cross-functional alignment to achieve timely outcomes and continuously improve SOPs and governance processes.
• Contribute to updating governance routines and change management practices.

Skills

Program/project management

Executive presence

Stakeholder communication

Risk governance

Cross-functional leadership

Client facing

Vendor management

Job description

JPMorgan Chase is seeking a Payments Governance Client Operations Manager III to join the Third Party Oversight & Governance Operations team in the United States. This role focuses on leading risk governance, coordinating cross-functional delivery, and presenting effectively to senior stakeholders.

The position requires strong program management, ability to translate complex technical details into governance controls, and hands-on experience with due diligence processes.