Fraud Prevention & Analytics Specialist

Mountain America Credit Union; Sandy (UT); Híbrido; USD 60.000 - 90.000; Tempo integral

Resumo da vaga

Mountain America Credit Union in Sandy, UT is seeking a Fraud Analyst to help detect and resolve suspicious activity across transactions. The role emphasizes accuracy, empathy for members, and collaboration with internal teams across fraud operations.

You will monitor alerts, restrict accounts when needed, educate members on fraud prevention, and contribute to incident reporting. Hybrid work model at Mountain America Center, Sandy.

Qualificações

• High School diploma or equivalent plus 2 years fraud experience, or 3 years in banking.
• Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Data Analytics, Finance, or related field may qualify.
• Experience with fraud case management systems and security tools.

Responsabilidades

• Monitor and analyze alerts using fraud detection platforms to identify suspicious activity across all types of transactions.
• Take immediate action to restrict accounts, block transactions, and initiate member contact when fraud is suspected.
• Thoroughly review affected accounts and adjust restrictions as needed based on alert activity.
• Serve as a subject matter expert for fraud-related inquiries from branches, service teams, and members, providing guidance and resolution support.
• Educate members on evolving fraud tactics, digital hygiene, and account protection best practices.
• Respond to inbound calls from branches, service teams, and members with clear, empathetic support.
• Maintain accurate records of fraud-related activities and outcomes for reporting and compliance.
• Assist in preparing reports on fraud incidents and resolution outcomes for internal tracking and compliance.

Conhecimentos

Fraud detection

Risk analysis

Customer service

Communication

Microsoft Excel

Data analytics

Formação

High School diploma or equivalent

2+ years fraud experience OR 3+ years banking

Bachelor's degree in Cybersecurity or related field

Ferramentas

Fraud case management systems

Windows OS

Secure communication protocols

Descrição da vaga

Mountain America Credit Union in Sandy, UT is seeking a Fraud Analyst to help detect and resolve suspicious activity across transactions. The role emphasizes accuracy, empathy for members, and collaboration with internal teams across fraud operations.

You will monitor alerts, restrict accounts when needed, educate members on fraud prevention, and contribute to incident reporting. Hybrid work model at Mountain America Center, Sandy.