Payment Systems Specialist

Ultipro; Green Bay (WI); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Capital Credit Union is seeking a detail-oriented Accounting and Payments Clerk to ensure the seamless operation of our accounting and payment systems. You will balance, track, report, verify, and audit key processes to support members and internal operations.

You will handle payment processing, including checks, wires, ACH, and digital transactions, monitor fraud, reconcile GL accounts, and provide cross-departmental support.

Qualifications

• High school diploma plus technical school or college training.
• Preferred NCP certification.
• Proficiency with Word, Excel and document archives; ATM network software knowledge is a plus.
• 3–6 months of on-the-job experience in the credit union sector.
• Strong attention to detail, analytical abilities, and problem-solving skills.
• Excellent interpersonal and communication skills for high-pressure situations.

Responsibilities

• Member Support: Assist members with inquiries regarding accounts, ATM errors, payroll deductions, ACH transactions, wire transfers, digital banking, and payment systems.
• Payment Processing: Handle incoming and outgoing domestic/foreign wire transfers, ACH transactions, and rejected checks promptly and accurately.
• Systems Management: Maintain and update payment systems, including debit card operations, ATM functionality, and other transaction platforms.
• Fraud Monitoring: Review reports daily to detect fraudulent or suspicious activity and coordinate necessary actions.
• Reconciliation and Audits: Balance general ledger accounts, perform monthly audits, reconcile payroll accounts, and track transaction activity.
• Collaboration: Support Fraud and Card Analysts, Treasury Management, and Accounting as needed.
• Training and Cross-Training: Assist in onboarding new employees and provide backup for other payment-related roles within the team.

Skills

Attention to detail

Analytical abilities

Problem-solving

Interpersonal communication

Education

High school diploma + technical school or college training

NCP (National Check Professional) certification preferred

Tools

Word

Excel

ATM network software

Job description

Morris Ave Corp
825 Morris Ave
Green Bay, WI 54304, USA

Description

Position Purpose

Upholds the Credit Union’s mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve," by ensuring the seamless operation of the Credit Union’s accounting and payment systems. This role involves balancing, tracking, reporting, verifying, and auditing key processes to support members and internal operations. Responsibilities may include managing check and wire processing, Remote Deposit Capture, Digital Banking transactions, ATM management, payroll deductions, ACH processes, and more. The role also involves conducting audits, maintaining GL accounts, and providing cross-departmental support when needed.

• Member Support: Assist members with inquiries regarding accounts, ATM errors/ issues, payroll deductions, ACH transactions, wire transfers, digital banking, and payment systems.
• Payment Processing: Handle incoming and outgoing domestic/foreign wire transfers, ACH transactions, and rejected check processing promptly and accurately.
• Systems Management: Maintain and update payment systems, including debit card operations, ATM functionality, and other transaction platforms.
• Fraud Monitoring: Review reports daily to detect fraudulent or suspicious activity and coordinate necessary actions.
• Reconciliation and Audits: Balance general ledger accounts, perform monthly audits, reconcile payroll accounts, and track transaction activity.
• Collaboration: Support departments such as Fraud and Card Analysts, Treasury Management, and Accounting as needed.
• Training and Cross-Training: Assist in onboarding new employees and provide backup for other payment-related roles within the team.

Necessary Experience and Qualifications

• High school diploma coupled with technical school or college training.
• Preferred certifications: NCP (National Check Professional)
• Proficiency in using online computer terminals and software like Word, Excel, and document archives, with knowledge of ATM network software preferred.
• Familiarity with transaction processes and product procedures acquired through 3–6 months of on-the-job experience in the Credit Union sector.
• Exceptional attention to detail, analytical abilities, and problem-solving skills.
• Strong interpersonal and communication skills to interact effectively with diverse groups in high-pressure situations.

Work Environment and Physical Requirements

• Office environment with moderate level of noise
• Frequent use of telephone, copier, computer, fax machine and other office machines
• Prolonged sitting or standing
• Frequent mental and visual concentration
• Minimal lifting of up to 25 pounds

NOTE: This job has the potential to be a hybrid position, contingent upon supervisor approval. Approval will be based on the Work From Home Policy eligibility requirements as well as the department needs.

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify.

Preferred

Nat Check Prof

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.