Member Solutions Specialist

Capital Credit Union; Green Bay (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Capital Credit Union is seeking a position focused on delinquency management and helping members with payment arrangements. The role involves processing legal actions to secure payment, including filings, repossession, and bankruptcy management, while supporting members in financial planning and dispute resolution.

The role requires strong attention to detail, analytical thinking, and solid interpersonal and communication skills to assist diverse members, with potential cross-training across

Qualifications

• Ability to read, write, and comprehend detailed instructions and memos.
• Ability to operate an online banking terminal and core banking system.
• Three to six months on-the-job experience with banking products and procedures.

Responsibilities

• Upholds the credit union’s mission by helping members with payment arrangements for delinquent accounts.
• Prepares and administers necessary legal work to ensure payment, including filings, repossession, and bankruptcy management.
• Discusses debts and financial concerns with members and offers payment options or modifications.
• Administers the Overdraft Privilege Program and handles CPI insurance questions.
• May train new employees and cross-train in related duties as needed.

Skills

Attention to detail

Analytical ability

Interpersonal skills

Communication skills

Reading and writing

Education

High school diploma

Tools

Online banking terminal

Core banking system

Adding machine

Job description

Morris Ave Corp

825 Morris Ave

Green Bay, WI 54304, USA

Description

Position Purpose

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve”by working with members to obtain payment or use the credit unions tools to make arrangements that result in a solution on delinquent accounts. Prepares and administers the necessary legal work to ensure payment on accounts including, but not limited to legal filings, repossession, and bankruptcy management.

• Assists members in person and by telephone by operating an on-line teller terminal to view their account and help determine payment arrangements.
• Quickly and accurately processes the information necessary to recommend for repossession.
• Accurately prepares the paperwork necessary to obtain payment on account, including but not limited to right-to-cures.
• Works with members who have payment protection on their loans to ensure that a disability payment claim is completed and continues to monitor the account until the delinquency has been resolved.
• Talks with members about their debts and financial concerns and assists them in making payment arrangements through offering different options that could include modifications or possible refinance
• Administers the Overdraft Privilege Program.
• Handles questions and concerns regarding CPI insurance.
• May train new employees.
• May cross-train in Member Solutions Supervisor job duties and functions and provide back-up to that area as needed.
• May cross-train in preparing the necessary paperwork to file various legal claims.
• Prepares the necessary paperwork to file claims for Chapter 7&13 and Chapter 128 bankruptcies.
• Prepares condition reports on vehicles returned to the Credit Union and prepares the vehicles for resale including notices to sell and deficiency letters.

Necessary Experience and Qualifications

• Ability to read, write, and comprehend detailed and sometimes technical instructions, short correspondence, and memos and ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
• Ability to operate an on-line computer terminal (including a good working knowledge of the core computer system and E-Mail) and adding machine normally acquired through a basic course or one to three months of on-the-job experience.
• Working knowledge of the products, services, and procedures needed to read and comprehend transactions as normally acquired through three to six months of on-the-job experience, at least one of which is with the Credit Union.
• Ability to concentrate and pay close attention to detail for over fifty percent of work time. Must be able to closely examine documentation. Requires a high degree of accuracy.
• Analytical ability necessary to research and resolve payment eligibility questions and help make strong decisions.
• Interpersonal skills necessary to deal effectively and efficiently with a diverse group of members and employees in stressful situations. Requires communication/listening skills necessary to effectively obtain necessary information to make payment eligibility decisions.

Work Environment and Physical Requirements

• Office environment with moderate level of noise
• Frequent use of telephone, copier, computer, fax machine and other office machines
• Prolonged sitting or standing
• Frequent mental and visual concentration
• Minimal lifting of up to 25 pounds

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.