Payment Operations Administrator

Golden1; Sacramento (CA); On-site; USD 70,450 - 73,000; Full time

Job summary

Golden1 Credit Union in Sacramento, CA, seeks a Payment Operations Administrator to oversee daily ACH and wire operations, develop efficient processes, and support system testing and outages. You will collaborate with IT and business units to drive improvements and ensure secure, accurate payments for members.

The role requires a bachelor's degree and 4+ years in financial services operations, with 2–3+ years in payments or related areas.

Qualifications

• Bachelor's degree required in Business, Finance, Accounting, or related field.
• Experience in financial services operations strongly preferred.
• Strong communication and organizational skills required.

Responsibilities

• Liaise with internal/external stakeholders to identify changes and implement enhancements.
• Manage system access, audits, and controls; participate in testing and disaster recovery.
• Conduct risk assessments and develop compliant, user-friendly workflows.
• Identify process improvements using automation and document requirements for projects.
• Create procedures and training materials; communicate with members and stakeholders.
• Review financials and KPI data; identify opportunities to optimize programs and growth.
• Ensure compliance with applicable laws and internal controls.

Skills

Oral communication

Written communication

Attention to detail

Manual dexterity

Education

Bachelor's degree in Business/Finance/Accounting

Job description

Job Description

Posted Wednesday, July 29, 2026 at 10:00 AM

TITLE: PAYMENT OPERATIONS ADMINISTRATOR
STATUS: EXEMPT
REPORT TO: MANAGER – TREASURY MANAGEMENT AND WIRE OPERATIONS
DEPARTMENT: PAYMENT OPERATIONS
JOB CODE: 11359

PAY SCALE: $70,450.00 - $73,000.00 ANNUALLY

G ENERA L DESCRIPTION:

This position supports the daily operations of the Payment Operations team, including ACH and Wires, by developing and supporting processes to run the business and grow the organization. This individual will identify and implement program efficiencies, support process improvement internally and collaborate with key stakeholders to improve member experiences, support projects as a subject matter expert, and coordinate system testing and manage system outages. This position helps govern relevant internal and external communications from the department, leads internal initiatives, and facilitates enhancements drive by audit, regulatory, or other stakeholders.

TASKS, DUTIES, FUNCTIONS:

1. Act as liaison with internal and external stakeholders, including internal business partners, IT, and vendors to identify upcoming changes, potential impacts, scope requirements, develop operational plans, and successfully implement enhancements. Serves as the designated project SME as assigned.
2. Manages and reviews system access to owned business platforms, in addition to conducting role reviews as part of periodic system audits. Supports the ongoing review, enhancement, and implementation of controls. Participates in and supports service pack upgrades, new feature testing, disaster recovery testing, and production impact triage and resolution.
3. Conducts and supports risk assessments in accordance with corporate and regulatory policies as it pertains to business systems and programs. Responsible for developing compliant and user- friendly workflows that make business practices and member experiences more efficient.
4. Reviews, identifies, and implements process efficiency leveraging robotics and automation best practices to support future payments program growth. Documents, assesses, and prioritizes program opportunities. Drafts requirements for projects and new implementations.
5. Develops program procedures and documentation, serves as the training contact for the department, and facilitates role-specific training. Drafts member communications, inventories existing communications, and manages new notices and communications. Coordinates remediation efforts including both internal and external communications.
6. Supports and coordinates periodic and ad hoc reporting requests. Reviews program financials and key performance indicators, and identifies ways to cut costs, add or remove programs, and help guide platform growth to deliver on service excellence.
7. Ensure compliance with applicable state and federal laws and regulations that govern credit unions, as well as abide by and bolster internal controls for effective data management.
8. Perform any other duties or special requests as assigned.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:

1. Strong oral and written communication skills required to prepare reports and collaborate through the organization.
2. Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a typewriter, adding machine, personal computer, facsimile machine, and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. 1. INTERNAL: All levels of staff and management.
2. 2. EXTERNAL: Vendors, other financial institutions, and other business sources.

QUALIFICATIONS:

1. EDUCATION: Requires a bachelor's degree, ideally in Business, Finance, Accounting, or another related program. Equivalent work experience with required knowledge/skills may be substituted for degree.

2. EXPERIENCE: 4+ years or more of progressive experience working in financial services. 2-3+ years or more of experience in operations and with practical experience managing financial products or services. Experience with business banking systems a plus. Knowledge of commonly used concepts, practices, and procedures within credit union operations or payments highly desired.

3. KNOWLEDGE / SKILLS:

• Strong communication skills, including the ability to make objective observations, examinations, evaluations, and recommendations. High attention to detail required.
• Strong organizational and time management skills.
• Auditing, data processing, and general business administration.
• Must be flexible, be able to multi-task effectively, and can handle rapidly changing priorities.

PHYSICAL/HYGIENIC REQUIREMENTS:

1. Prolonged sitting throughout the workday with occasional mobility required.

2. Corrected vision within the normal range.

3. Hearing within normal range. A device to enhance hearing will be provided if needed.

4. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.

LICENSES / CERTIFICATIONS:

AAP (Accredited ACH Professional) Certificate desired and preferred.

THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DU

Footer