Payment Services Support II - Wires (HYBRID)

First Tech Federal Credit Union; Hillsboro (OR); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous 401(k) match

Paid Time Off: 15 days first year + 40

Sick time

Paid federal holidays

Special employee pricing on lending

Job summary

First Tech Federal Credit Union in Hillsboro, OR is seeking a Payment Services Support II to assist with a wide range of payment transactions and money movement duties. The role emphasizes accuracy, timely processing, and adherence to procedures.

You will review transactions, support clearing and reconciliation, and respond to inquiries while maintaining audit-ready records. The position offers a hybrid schedule and opportunities to contribute to service improvements.

Qualifications

• High School Diploma with some post-secondary education preferred.
• 1+ years of relevant experience in payments or financial services.
• Basic understanding of payment processing, deposits, funds transfers.
• Ability to process transactions with accuracy and attention to detail.
• Strong problem-solving and analytical skills.
• Effective verbal and written communication for service delivery.
• Ability to follow procedures and demonstrate sound judgment.
• Proficiency with business systems, payment platforms, and standard office software.
• Ability to manage multiple priorities and meet deadlines in a team environment.
• N/A certification/license.

Responsibilities

• Processes and supports a variety of payment transactions, including deposits, transfers, remittances, account-to-account payments, peer-to-peer payments, business payments, and other money movement activities.
• Reviews payment requests and supporting information to ensure transactions are completed accurately, timely, and in accordance with established operational procedures and service standards.
• Assists with clearing, settlement, reconciliation, reporting, and other activities that support the successful movement of funds.
• Responds to internal and external inquiries related to payment services, transaction status, account activity, and service requests, providing timely and professional support.
• Researches and resolves routine transaction discrepancies, exceptions, and service issues, escalating more complex matters when appropriate.
• Maintains accurate records, documentation, and system updates to support operational effectiveness, audit readiness, and regulatory requirements.
• Monitors daily processing activities to identify errors, unusual activity, or service concerns and takes appropriate action within established guidelines.
• Collaborates with business partners and support teams to ensure payment services are delivered efficiently and meet member and organizational expectations.
• Participates in process improvement efforts by identifying opportunities to enhance service quality, operational efficiency, or the overall payment experience.
• Remains current on payment products, operational procedures, regulatory requirements, and organizational policies that impact payment services.

Skills

Payment processing

Attention to detail

Problem-solving

Communication skills

Procedural compliance

Team collaboration

Proficiency with business systems

Multitasking

Education

High School Diploma with some post-secondary education preferred

Tools

Payment platforms

Office software

Job description

Description

The Payment Services Support II role supports the delivery of payment and money movement services that help meet the financial and cash-flow needs of members. This role performs a variety of operational, service, and transaction-related activities while ensuring accuracy, timeliness, and adherence to established procedures. The position contributes to the efficient execution of payment services and helps maintain a high-quality member experience.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Processes and supports a variety of payment transactions, including deposits, transfers, remittances, account-to-account payments, peer-to-peer payments, business payments, and other money movement activities.
• Reviews payment requests and supporting information to ensure transactions are completed accurately, timely, and in accordance with established operational procedures and service standards.
• Assists with clearing, settlement, reconciliation, reporting, and other activities that support the successful movement of funds.
• Responds to internal and external inquiries related to payment services, transaction status, account activity, and service requests, providing timely and professional support.
• Researches and resolves routine transaction discrepancies, exceptions, and service issues, escalating more complex matters when appropriate.
• Maintains accurate records, documentation, and system updates to support operational effectiveness, audit readiness, and regulatory requirements.
• Monitors daily processing activities to identify errors, unusual activity, or service concerns and takes appropriate action within established guidelines.
• Collaborates with business partners and support teams to ensure payment services are delivered efficiently and meet member and organizational expectations.
• Participates in process improvement efforts by identifying opportunities to enhance service quality, operational efficiency, or the overall payment experience.
• Remains current on payment products, operational procedures, regulatory requirements, and organizational policies that impact payment services.

Essential Skills:

• Required Education:High school diploma and/or specialized certification
• Required Experience:1+ years of relevant experience
• Basic understanding of payment processing, deposits, funds transfers, and related operational activities.
• Ability to accurately process transactions while maintaining attention to detail and quality standards.
• Strong problem-solving and analytical skills with the ability to research issues and identify appropriate resolutions.
• Effective verbal and written communication skills with a commitment to providing excellent service.
• Ability to follow established procedures while exercising sound judgment when handling non-routine situations.
• Proficiency with business systems, payment platforms, and standard office software.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a team-oriented environment.
• Certification/License: N/A
• Minimum Education: High School Diploma with some post‑secondary education preferred

Location: Hillsboro, OR 97124

Target Compensation: $20.50 - $27.16 + annual bonus

Schedule: Monday - Friday | Full-Time (Hybrid)

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.