Sr. Third Party Lending Program Support Specialist

Digital Federal Credit Union; Hillsboro (OR); Hybrid; USD 83,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) match

PTO and holidays

Employee lending pricing

Job summary

First Tech is seeking a Sr. Third Party Lending Program Support Specialist to drive cross-functional programs across Business Support functions.

The role involves coordinating complex initiatives, partnering with leaders to standardize processes, and delivering governance and analytics to enable operational excellence. You will collaborate with technology partners, vendors, and internal teams, ensuring alignment with regulatory requirements and organizational priorities while supporting

Qualifications

• Minimum 5 years of experience leading complex programs, projects, or operational initiatives in a financial service or similarly regulated environment.
• Demonstrated experience managing cross-functional initiatives involving multiple stakeholders, business units, and support functions.
• Strong knowledge of operational processes, process improvement methodologies, and business process management principles.
• Experience leveraging data, metrics, and performance reporting to identify trends, measure outcomes, and support business recommendations.

Responsibilities

• Lead and coordinate strategic initiatives that support operational efficiency, consistency, scalability, and service excellence across Business Support functions.
• Manage complex cross-functional programs and projects, ensuring alignment with organizational priorities, timelines, stakeholder expectations, and desired business outcomes.
• Partner with Business Support leaders to identify process improvement opportunities and support the design, implementation, and standardization of operational processes.
• Develop and maintain governance routines, reporting frameworks, and performance metrics to monitor program effectiveness and operational results.
• Facilitate collaboration between business stakeholders, operational teams, technology partners, and third-party vendors to support service delivery objectives.
• Analyze business processes, operational performance, and emerging trends to identify risks, dependencies, and opportunities for improvement.

Skills

Program leadership

Cross-functional collaboration

Process improvement

Data-driven decisions

Stakeholder management

Vendor coordination

PM Certification

Job description

Description

The Sr. Third Party Lending Program Support Specialist supports the execution of strategic initiatives across Business Support functions by leading cross-functional programs, driving process improvements, coordinating stakeholder engagement, and providing operational insights. This role serves as a key partner to Business Support leadership, ensuring initiatives are effectively planned, monitored, and executed while supporting operational excellence, governance, risk management, and continuous improvement efforts.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Lead and coordinate strategic initiatives that support operational efficiency, consistency, scalability, and service excellence across Business Support functions.
• Manage complex cross-functional programs and projects, ensuring alignment with organizational priorities, timelines, stakeholder expectations, and desired business outcomes.
• Partner with Business Support leaders to identify process improvement opportunities and support the design, implementation, and standardization of operational processes.
• Develop and maintain governance routines, reporting frameworks, and performance metrics to monitor program effectiveness and operational results.
• Facilitate collaboration between business stakeholders, operational teams, technology partners, and third-party vendors to support service delivery objectives.
• Analyze business processes, operational performance, and emerging trends to identify risks, dependencies, and opportunities for improvement.
• Support vendor and partner management activities through performance monitoring, issue resolution coordination, reporting, and operational oversight.
• Coordinate business requirements, testing, implementation activities, and change management efforts associated with system enhancements, platform updates, and new initiatives.
• Provide strategic analysis and recommendations to leadership through the development of business cases, operational assessments, and data-driven insights.
• Ensure project and program activities adhere to organizational policies, regulatory requirements, risk management standards, and established governance frameworks.
• Develop communications, presentations, status updates, and executive-level reporting for leadership and stakeholder audiences.
• Serve as a liaison across business units to drive alignment, facilitate decision-making, remove barriers, and support successful execution of strategic priorities.
• Support budgeting, resource planning, capacity forecasting, and operational planning activities through analysis and reporting.
• Identify and implement opportunities to enhance employee, partner, and member experiences through process optimization, technology enablement, and operational improvements.

Essential Skills:

• Minimum 5 years of experience leading complex programs, projects, or operational initiatives in a financial service or similarly regulated environment.
• Demonstrated experience managing cross-functional initiatives involving multiple stakeholders, business units, and support functions.
• Strong knowledge of operational processes, process improvement methodologies, and business process management principles.
• Experience leveraging data, metrics, and performance reporting to identify trends, measure outcomes, and support business recommendations.
• Proven ability to drive initiatives from concept through implementation while managing competing priorities and deadlines.
• Strong relationship management skills with the ability to influence stakeholders and build consensus across all organizational levels.
• Experience coordinating with external vendors, partners, and internal stakeholders to support operational objectives and service delivery.
• Certifications: Project Management certification (PMP, Lean, Six Sigma, Agile, or equivalent) preferred.

Location:

Hillsboro Corporate Office | Hillsboro OR 97124 OR Marlborough Corporate Office | Marlborough, MA (HYBRID)

Target Compensation:

$83,000 to $99,500 annually + annual bonus

#HYBRID #LI-MG1 #INDHI

Who We Are:

What makes First Tech different?

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.