Program Manager, System & Programs - Payment Services

Digital Federal Credit Union; Hillsboro (OR); Hybrid; USD 83,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid Time Off and holidays

Employee pricing on lending products

Hybrid work model

Job summary

First Tech Federal Credit Union in Hillsboro, OR is seeking a Delivery Manager to lead moderately complex projects end-to-end, shaping plans and coordinating cross-functional execution. You will translate business needs into actionable roadmaps and drive outcomes with measurable impact.

The role emphasizes strong stakeholder management, effective facilitation, and governance to improve predictability. Hybrid schedule, competitive pay, and robust benefits accompany this opportunity.

Qualifications

• Bachelor's degree in a field relevant to the role, or 4 extra years of relevant experience.
• Minimum 2+ years of relevant experience.
• Ability to run moderately complex work with limited direction and influence across teams.

Responsibilities

• Maintain projects end-to-end by shaping delivery plans and coordinating cross-functional execution.
• Clarify goals, success measures, roles, and decision points; manage scope changes with tradeoffs.
• Build delivery governance to improve predictability and reduce friction.
• Manage risk, issues, and dependencies; drive mitigation and decisions to protect timeline and quality.
• Deliver executive-ready progress reports linking work to results and next steps.
• Coordinate change activities and adoption tactics; incorporate feedback for improvement.
• Plan testing and implementation activities for smooth releases and readiness.
• Identify process improvements by mapping workflows and reducing rework and risk.
• Coordinate with external partners or vendors on deliverables and performance when needed.

Skills

Stakeholder management

Facilitation

Delivery planning

Cross-functional collaboration

Clear communication

Education

Bachelor's degree (or equivalent experience)

4 years of relevant experience in lieu of a degree

Job description

Description

The role leads moderately complex projects or multiple related workstreams, translating business needs into workable plans and driving execution across stakeholders. This role operates with increased independence, strengthens delivery discipline, and helps teams implement change with measurable outcomes and improved processes.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Maintain projects or defined workstreams end-to-end by shaping delivery plans, sequencing milestones, and coordinating cross-functional execution to meet intended outcomes.
• Partner with stakeholders to clarify goals, success measures, roles, and decision points; manage scope changes through documented tradeoffs and impacts.
• Build and maintain delivery governance to improve predictability and reduce delivery friction.
• Manage risk, issue, and dependency resolution by driving mitigation plans and surfacing decisions needed to protect timeline, quality, and customer impact.
• Develop clear stakeholder communications, including progress reporting and executive-ready summaries that connect work completed to results and next steps.
• Coordinate change and readiness activities (communications, training approach, engagement checkpoints) and use feedback to adjust adoption tactics.
• Plan and coordinate testing and implementation activities to support smooth releases and operational readiness.
• Identify and support process improvements by mapping workflows, documenting procedures, and helping teams reduce rework, cycle time, or operational risk.
• When applicable, coordinate with external partners or vendors on deliverables, expectations, and service performance in support of project outcomes.

Essential Skills:

• Required Education:Bachelors degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree)
• Required Experience:2+ years of relevant experience
• Demonstrated ability to run moderately complex work with limited direction, balancing priorities and influencing across teams.
• Strong facilitation and stakeholder management skills; able to drive alignment, resolve issues, and communicate clearly across audiences.
• Proficiency with common project tracking/reporting tools and comfort using structured delivery methods.

Location: Hillsboro, OR 97124

Target Compensation: $83,000 - $99,500 + annual bonus

Schedule: Monday - Friday | 8am-5pm (Hybrid)

Who We Are

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

First Tech is not currently offering Visa transfer/sponsorship for this position.