Mortgage Servicing Associate II

Digital Federal Credit Union; Hillsboro (OR); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid time off and holidays

Job summary

First Tech Federal Credit Union is seeking a Mortgage Servicing Associate II in Hillsboro, OR. The role handles mortgage and HELOC inquiries post-close, processes payments, manages impounds, and supports audits within a fast-paced, regulated environment.

The candidate should have at least 2 years in financial lending, strong communication and analytical skills, and a Notary license upon request. Hybrid work arrangement offered with competitive hourly pay and bonus opportunities.

Qualifications

• 2+ years of experience in financial and lending industry (mortgage lending, banking, collections, servicing).
• Ability to work autonomously and manage time to meet deadlines.
• Strong analytical and problem solving with attention to detail.
• Excellent listening and verbal/written communication across levels.

Responsibilities

• Respond to member emails and phone inquiries with professional responses.
• Handle complex inquiries in area of specialty and document interactions in systems.
• Monitor requests from internal partners via CRM system.
• Oversee HELOC maintenance and process mortgage and HELOC payments/payoffs.
• Maintain monthly impound accounts and oversee insurance loss disbursements.
• Assist with loan disbursement/onboarding and real estate audits as needed.
• Identify process gaps and report to leadership; participate in training of associates.
• Ensure compliance with federal/local rules and credit union procedures.

Skills

Lending experience

Time management

Analytical skills

Communication

Active listening

Problem solving

Education

High School Diploma

Notary license

Tools

MS Office

Excel

Job description

Description

The Mortgage Servicing Associate II responds to member mortgage and home equity loan inquiries and handles mortgage and home equity loan transactions post-close. The Associate II has developed one or more areas of specialty within mortgage servicing.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Respond to member email inquiries with professionally written email responses and handle member inquiries by phone and through the online ticketing system, documenting member interactions in appropriate system(s)
• Respond and resolve more complex member inquiries in area(s) of specialty
• Monitor and execute on requests submitted by our internal partners via the Customer Relationship Management system
• Oversee and manage Home Equity Line of Credit (HELOC) maintenance
• Process mortgage and HELOC payments and payoffs
• Maintain monthly impound accounts
• Oversee and manage insurance loss process with some discretion on disbursement of funds
• Loan disbursement and onboarding
• Assist with real estate audits as required
• Identify gaps in current processes and procedures and report to leadership
• Participate in training and onboarding of Associates
• Ensure compliance with all federal and local rules, laws and regulations and credit union processes and procedures

Essential Skills:

• Minimum of 2 years' relative experience in financial and lending industry (i.e. mortgage lending, consumer lending, banking, collections, loan origination or servicing), mortgage experience preferred
• Ability to work autonomously, to manage time effectively and prioritize work appropriately to meet deadlines
• Ability to work in fast-paced environment and meet deadlines without sacrificing quality
• Demonstrated strong analytical and problem solving skills with excellent attention to detail
• Excellent listening skills with ability to ask probing questions to determine member needs and overcome objections
• Ability to communicate clearly (verbal and written) with all levels within organization
• Working knowledge of basic mortgage loan functionality with regard to payments, rate changes, billing, and payoffs
• Working knowledge of Microsoft Office Suite and Intermediate knowledge of Excel
• Minimum Education:High School Diploma
• Certification/License: Obtain and maintain Notary License upon request

Location: Hillsboro Corporate Office | Hillsboro, OR 97124 | (HYBRID)

Target Compensation: $24.70 to $29.61 per hour + annual bonus

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Who We Are:

What makes First Tech different? Click here to learn more!

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.