Client Operations Associate

First Tech Federal Credit Union; Beaverton (OR); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

Paid Time Off

Paid holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union in Beaverton, OR seeks a Client Operations Associate I to support Advisors and clients with account setup, requests, and daily operations.

You will handle onboarding, online access, and client inquiries while maintaining accurate files and regulatory compliance.

Qualifications

• Minimum three years in an office administration environment.
• Experience in a client-facing role at a financial institution preferred.
• SIE certification preferred and willingness to obtain Series 7 + Series 63 or 66 (or FINRA equivalent).

Responsibilities

• Prepare and process new account paperwork according to onboarding workflows/checklists.
• Respond to client questions regarding accounts, policies and procedures.
• Provide administrative, operational and office management support to the team of multiple advisors & sales management.
• Assist with establishing online access for prospects and clients.
• Audit current client activity and transfers to ensure accuracy and manage daily alerts.
• Maintain and organize client files to comply with FINRA, OSJ and regulator requirements.
• Track and report on client projects and tasks to Advisors with CRM updates.
• Pull and curate reports for advisors and management (IRA fees, household fees, etc.).
• Perform cash management tasks and money movement requests.
• Process client requests (wires, checks, journals, ACH).
• Process security and account transfers for closures.
• Provide authorized tax documents and information upon request.
• Manage relationships with discretion and privacy.
• Leverage tools to maximize efficiency.

Skills

Office administration

Client-facing service

Communication skills

Attention to detail

Time management

Problem solving

CRM familiarity

Autonomous work

Microsoft Office

Education

Associate degree or equivalent

Tools

CRM software

MS Office Suite

Proprietary software

Job description

Description

The Client Operations Associate I is a key support role provides administrative and operational support to Addison clients and Financial Advisors while consistently meeting a high level of service and client engagement.

Here's what you can expect from the job and what you need to be successful:

What You'll Do:

• Prepare and process new account paperwork according to onboarding workflows/checklist.
• Respond to client questions and requests regarding accounts, policies and procedures.
• Provide administrative, operational and office management support to the teamof multiple advisors & sales management, including but not limited to expense reports, birthday & holiday cards for clients/prospects & employees, managing Social Media accounts, managing mail
• Assist with establishing online access for prospects and clients.
• Audit current client activity, fund transfers, previous day's activity to ensure accuracy and manage alerts as they appear daily.
• Maintain and organize client files and records to comply with the requirements of all Financial Industry Regulatory Authority (FINRA), Office of Supervisory Jurisdiction (OSJ) and Insurance Agency (Agency) regulators.
• Track and report on client related projects and tasks to Advisors and document all tasks with detailed updates in CRM.
• Pull & curate reports for financial advisors and/or management that may include, but not limited to, IRA Fees, household level fees, bond maturity lists, pipeline reports, large inflows, activity reports, lead reports, etc.
• Perform cash management tasks and money movement requests.
• Process and document client requests (wires, checks, journals, ACH, etc.).
• Process security and account transfers as part of account closure requests.
• Provide authorized tax documents and information upon request.
• Manage internal and external relationships, with the ability to use discretion and judgment when working matters of privacy.
• Consistently leverage available tools and technology to ensure maximum efficiency.

Essential Skills:

• Minimum three years in an office administration environment, preferably in a service or compliance focused role, and/or minimum one year experience at a financial institution in a client-facing role.
• Proficient communication skills; able to write/speak clearly and professionally for a variety of audiences
• Good organizational skills with strong attention to detail and the ability to work under tight deadlines.
• Proven skills and commitment in meeting or exceeding member expectations and requirements.
• Demonstrated ability to establish credibility and rapport with internal and external stakeholders.
• Ability to problem solve effectively, with strong critical thinking skills.
• Ability to work autonomously with proven decision-making skills and sound judgment.
• Some knowledge of investment products.
• Working knowledge of Microsoft Office Suite and proprietary software systems.
• Familiarity with CRM software
• Minimum Education: Associate's degree or equivalent relevant work experience required.
• Certification/License: SIE preferred and desire to obtain further licensing (SIE + Series 7 + Series 63 or 66, or FINRA equivalent).

Location: Cedar Hills Experience Center | Beaverton OR 97005

Target Compensation: $22.37 to $26.89 per hour + annual bonus

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.