Payment Risk Analyst – Transaction Fraud & Account Takeover

Pyramid Consulting, Inc; Atlanta (GA); Hybrid; USD 37,000 - 51,000; Full time

Benefits offered by this job

Traveler benefits

Job summary

Pyramid Consulting, Inc. seeks a Payment Risk Analyst to investigate Account Takeover and payment fraud in a hybrid Atlanta setting. This 6+ month contract offers hands-on fraud analysis and collaboration with cross-functional teams to mitigate risk.

Ideal candidates have 2+ years in fraud/risk, strong communication, and the ability to manage investigations independently while balancing customer experience with risk controls.

Qualifications

• 2+ years of relevant fraud, risk, payments, banking, fintech, or financial-services experience.
• Hands-on experience investigating Account Takeover (ATO).
• Experience investigating transaction or payment fraud.
• Experience reviewing accounts and transactions for suspicious activity.
• Experience making, documenting, or escalating risk decisions.
• Experience with payments, merchant processing, or financial-services risk.
• Customer-facing fraud experience including inbound calls.
• Strong verbal and written communication skills.
• Ability to work independently within established procedures.
• Attention to detail and sound judgment.

Responsibilities

• Investigate Account Takeover cases involving suspicious activity and compromised credentials.
• Review customer accounts and transaction histories to identify fraud.
• Conduct transaction and payment fraud investigations and determine risk actions.
• Validate payment information and determine legitimacy of activity.
• Make or escalate risk decisions regarding holds or blocking funds.
• Handle inbound calls related to fraud and security concerns.
• Authenticate customers and gather information for investigations.
• Document findings and supporting evidence accurately.
• Escalate high-risk cases per procedures.
• Collaborate with Fraud, Risk, Payments, Operations, Compliance, and Customer Support teams.
• Identify emerging fraud patterns and suggest prevention improvements.
• Meet quality, productivity, accuracy, and service-level expectations.

Skills

Fraud investigation

ATO experience

Risk assessment

Payments knowledge

Customer-facing

Communication skills

Analytical thinking

Independent work

Job description

Immediate need for a talented Payment Risk Analyst – Transaction Fraud & Account Takeover. This is a 06+months contract opportunity with long-term potential and is located in Atlanta, GA (Hybrid).

Pay Range: $32/hour. Traveler benefits as per agency package. (Benefits vary by vendor and assignment.)

Key Responsibilities:

• Investigate Account Takeover (ATO) cases involving suspicious account activity, unauthorized access, compromised credentials, and potential fraud.
• Review customer accounts, transaction histories, payment activity, and behavioral patterns to identify fraudulent or suspicious activity.
• Conduct transaction and payment fraud investigations and determine appropriate risk actions.
• Validate payment and transaction information to determine whether activity is legitimate or potentially fraudulent.
• Make or escape risk decisions involving holding, releasing, restricting, blocking, or protecting accounts and funds.
• Handle inbound customer calls related to fraud, suspicious transactions, account security, and payment concerns.
• Authenticate customers and gather information needed to investigate fraud cases.
• Communicate fraud findings and risk decisions clearly and professionally.
• De-escalate difficult customer situations while maintaining appropriate fraud and risk controls.
• Balance customer experience, fraud prevention, and financial risk mitigation.
• Document investigation findings, decisions, customer interactions, and supporting evidence accurately.
• Escalate complex or high-risk cases according to established procedures.
• Partner with Fraud, Risk, Payments, Operations, Compliance, and Customer Support teams to resolve issues.
• Identify emerging fraud patterns and recommend opportunities to improve fraud prevention and customer protection.
• Meet established quality, productivity, accuracy, and service-level expectations.

Key Requirements and Technology Experience:

• 2+ years of relevant fraud, risk, payments, banking, fintech, or financial-services experience.
• Hands-on experience investigating Account Takeover (ATO).
• Experience investigating transactional fraud and/or payment fraud.
• Experience reviewing accounts and transactions to identify suspicious activity.
• Experience making, documenting, or escalating risk decisions.
• Experience with payments, merchant processing, banking, fintech, or financial-services risk.
• Customer-facing fraud experience, including inbound phone calls.
• Experience authenticating customers and handling sensitive or difficult fraud conversations.
• Strong verbal and written communication skills.
• Strong analytical and investigative skills.
• Ability to work independently while following established fraud/risk procedures.
• Strong attention to detail and sound judgment.
• Experience protecting or restricting customer accounts.
• Experience placing/releasing holds on funds or transactions.
• Account security.
• Fraud prevention and mitigation.
• Experience working in a high-volume operational environment.
• Recent fraud/risk experience rather than fraud experience several years ago.

Our client is a leading Biotechnology Research Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.