Fraud Operations Analyst – Payments & Account Protection

Pyramid Consulting, Inc; Atlanta (GA); Híbrido; USD 37 000 - 51 000; Tempo integral

Resumo da oferta

Pyramid Consulting, Inc. has an immediate need for a Fraud Operations Analyst – Payments & Account Protection in Atlanta, GA. This hybrid role is a 6+ month contract with long-term potential, paying $32/hour.

You will investigate account takeover, review transactions for fraud, and collaborate with risk, payments, and support teams to protect accounts and funds while balancing customer experience and risk controls.

Qualificações

• 2+ years of fraud, risk, payments, or financial-services experience.
• Hands-on experience investigating Account Takeover (ATO).
• Experience reviewing accounts and transactions to identify suspicious activity.
• Experience making, documenting, or escalating risk decisions.
• Experience with payments, merchant processing, banking, fintech, or financial-services risk.
• Customer-facing fraud experience, including inbound phone calls.

Responsabilidades

• Investigate Account Takeover (ATO) cases and determine appropriate risk actions.
• Review customer accounts and payment activity to identify fraudulent activity.
• Validate payment information and determine legitimacy of activity.
• Escalate or decide holds on funds and transactions as needed.
• Communicate fraud findings and risk decisions clearly to customers and teams.
• Coordinate with Fraud, Risk, Payments, Operations, Compliance, and Support teams.

Conhecimentos

ATO investigations

Fraud risk

Payments industry

Customer-facing fraud

Analytical skills

Communication skills

Independent work

High-volume ops

Descrição da oferta de emprego

Immediate need for a talented Fraud Operations Analyst – Payments & Account Protection. This is a 06+ Months Contract opportunity with long-term potential and is located in Atlanta, GA (Hybrid).

Job ID:26-26423

Pay Range: $32/hour. Traveller benefits as per agency package. (Benefits vary by vendor and assignment.)

Key Responsibilities:

• Investigate Account Takeover (ATO) cases involving suspicious account activity, unauthorized access, compromised credentials, and potential fraud.
• Review customer accounts, transaction histories, payment activity, and behavioral patterns to identify fraudulent or suspicious activity.
• Conduct transaction and payment fraud investigations and determine appropriate risk actions.
• Validate payment and transaction information to determine whether activity is legitimate or potentially fraudulent.
• Make or escalate risk decisions involving holding, releasing, restricting, blocking, or protecting accounts and funds.
• Handle inbound customer calls related to fraud, suspicious transactions, account security, and payment concerns.
• Authenticate customers and gather information needed to investigate fraud cases.
• Communicate fraud findings and risk decisions clearly and professionally.
• De-escalate difficult customer situations while maintaining appropriate fraud and risk controls.
• Balance customer experience, fraud prevention, and financial risk mitigation.
• Document investigation findings, decisions, customer interactions, and supporting evidence accurately.
• Escalate complex or high-risk cases according to established procedures.
• Partner with Fraud, Risk, Payments, Operations, Compliance, and Customer Support teams to resolve issues.
• Identify emerging fraud patterns and recommend opportunities to improve fraud prevention and customer protection.
• Meet established quality, productivity, accuracy, and service-level expectations.

Key Requirements and Technology Experience:

• 2+ years of relevant fraud, risk, payments, banking, fintech, or financial-services experience.
• Hands-on experience investigating Account Takeover (ATO).
• Experience investigating transactional fraud and/or payment fraud.
• Experience reviewing accounts and transactions to identify suspicious activity.
• Experience making, documenting, or escalating risk decisions.
• Experience with payments, merchant processing, banking, fintech, or financial-services risk.
• Customer-facing fraud experience, including inbound phone calls.
• Experience authenticating customers and handling sensitive or difficult fraud conversations.
• Strong verbal and written communication skills.
• Strong analytical and investigative skills.
• Ability to work independently while following established fraud/risk procedures.
• Strong attention to detail and sound judgment.
• Experience protecting or restricting customer accounts.
• Experience placing/releasing holds on funds or transactions.
• Account security.
• Fraud prevention and mitigation.
• Experience working in a high-volume operational environment.
• Recent fraud/risk experience rather than fraud experience several years ago.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.