Payment Processor II

Corpay; Big Stone Gap (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan enrollment

Virtual fitness classes

PTO offerings

Employee discounts

Philanthropic support

Fun culture with contests

Job summary

Corpay is seeking a Payment Processor II for the Paymerang division in Big Stone Gap, VA. You will manage follow-up payments, resolve escalated issues, and assist in training new Payments team members under the supervision of the Operations Manager.

The role involves coordinating with Enrollment, Client Success, and Payment Processing teams, handling complex payment problems, and contributing to process improvements while ensuring timely, accurate resolutions for vendors and clients.

Qualifications

• Minimum of 2-4 years of successful experience in payment processing.
• Strong time management skills.
• Excellent communication and collaboration abilities.
• Proven ability to manage multiple priorities effectively.
• Proficiency in Microsoft Excel.

Responsibilities

• Contacting vendors by phone and email to resolve outstanding payments not completed on the first attempt
• Managing escalated payment issues such as misapplied payments or difficult-to-complete transactions
• Communicating with clients as needed to resolve unsettled payments
• Using sound judgment to determine when to cancel, reissue, or refund a payment
• Reconciling payments prior to reissuing or refunding
• Collaborating across Operations teams to improve workflow and communication
• Identifying payment processing trends to mitigate risk, improve efficiency, and provide recommendations to management
• Answering inbound calls in the Payments queue
• Supporting "first-touch" payment processing when needed
• Conducting side-by-side training sessions with new hires
• Participating in special projects such as vendor research, payment instruction creation, or proactive enrollment efforts
• Performing other duties as assigned

Skills

Payment processing

Time management

Communication

Multitasking

Excel

Tools

Excel

Job description

What We Need

Corpay is currently looking to hire a Payment Processor II within our Paymerang division. This position falls under our Corporate Payments line of business and is located in Big Stone Gap, VA. In this role, you will manage payments that require follow-up, ensuring timely and accurate resolution. You will also handle escalated or complex payment issues, provide feedback for process improvements, and assist in training new members of the Payments team. You will report directly to the Operations Manager and regularly collaborate with Operations teams, including Enrollment, Client Success, and Payment Processing.

How We Work

As a Payment Processor II, Corpay will set you up for success by providing:

• Assigned workspace in Big Stone Gap, VA.
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Contacting vendors by phone and email to resolve outstanding payments not completed on the first attempt
• Managing escalated payment issues such as misapplied payments or difficult-to-complete transactions
• Communicating with clients as needed to resolve unsettled payments
• Using sound judgment to determine when to cancel, reissue, or refund a payment
• Reconciling payments prior to reissuing or refunding
• Collaborating across Operations teams to improve workflow and communication
• Identifying payment processing trends to mitigate risk, improve efficiency, and provide recommendations to management
• Answering inbound calls in the Payments queue
• Supporting "first-touch" payment processing when needed
• Conducting side-by-side training sessions with new hires
• Participating in special projects such as vendor research, payment instruction creation, or proactive enrollment efforts
• Performing other duties as assigned

Qualifications & Skills

• Minimum of 2-4 years of successful experience in payment processing
• Strong time management skills
• Excellent communication and collaboration abilities
• Proven ability to manage multiple priorities effectively
• Proficiency in Microsoft Excel

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

The expected salary range for this position is $18.00 - $18.50, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Learn more about Corpay: https://www.corpay.com

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.