Payment Processing Support Associate

Hancock Whitney; New Orleans (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

Hancock Whitney in New Orleans, LA, is seeking a Payment Processing Support Associate 2 to perform a range of operations supporting ACH and wire transfers. You will process, verify, and research transactions while ensuring regulatory compliance.

The role is cross-trained in core ACH and wire processes to support the Payments Operations team, with duties spanning exception handling, documentation, and research as needed.

Qualifications

• High School diploma or GED required.
• 1–3 years banking ops experience, preferably ACH or wire.
• Familiarity with NACHA Rules, BSA and Reg E.
• Proficient with Word and Excel.
• Strong verbal and written communication.
• Detail-oriented with ability to follow procedures.
• Ability to work under deadlines in a high-volume setting.

Responsibilities

• Process routine outgoing and incoming wire transfers per protocols.
• Support daily ACH file scheduling, balancing, and end-of-day reconciliation.
• Handle basic wire/ACH exceptions (returns, stop payments, repairs).
• Review/archive customer documents to ensure retention/compliance.
• Conduct callback verifications for designated wires per risk thresholds.
• Monitor payment activity and escalate irregularities to senior staff.
• Assist updating customer ACH origination setups and related docs.
• Respond to internal/external requests for payment research.
• Back up other desks across ACH and wire functions.

Skills

Banking operations

NACHA Rules

Microsoft Office

Communication

Attention to detail

Reg E

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

JOB FUNCTION / SUMMARY:

The Payment Processing Support Associate 2 is responsible for performing a variety of operational tasks supporting electronic funds transfers, including ACH and wire transactions. The role involves processing, verification, exception handling, and basic research tasks, all while ensuring compliance with internal policies and external regulatory standards. This position is cross‑trained in core ACH and wire processes, enabling flexible support within the broader Payment Operations team.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Process routine outgoing and incoming wire transfers under established protocols and service level agreements.
• Support daily ACH file scheduling, balancing, and end‑of‑day reconciliation activities.
• Complete basic wire and ACH exception handling tasks, such as item returns, stop payments, and file repairs.
• Review and archive customer documents (e.g., Funds Transfer Agreements, affidavits) to ensure compliance with retention and verification requirements.
• Conduct callback verifications for designated wire transfers in accordance with risk and approval thresholds.
• Monitor payment activity for irregularities and escalates issues to senior staff or management as needed.
• Assist with updating customer setups for ACH origination and maintaining related documentation.
• Respond to internal and external requests for payment research and documentation retrieval.
• Back up other desks across ACH and wire functions to ensure consistent service delivery and operational continuity.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High School Diploma or GED required.
• 1-3 years of banking operations experience, preferably in ACH or wire processing environments.
• Basic knowledge of NACHA Operating Rules, BSA, Reg. E, and related federal payment regulations (or willingness to train).
• Proficient with Microsoft Office Suite (Word, Excel).
• Effective verbal and written communication skills.
• Strong attention to detail and ability to follow established procedures.
• Capacity to work under deadlines in a high‑volume, accuracy‑driven environment.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to travel if required to perform the essential job functions
• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.