Payment Processing Support Associate

Hancock Whitney Corp.; New Orleans (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Hancock Whitney Corp. in New Orleans, LA seeks a Payment Processing Support Associate 2 to perform wire and ACH operations, research tasks, and ensure regulatory compliance within the Payment Operations team.

Responsibilities include processing wires, scheduling ACH, handling exceptions, reconciling end-of-day activities, updating customer setups, and providing timely payment documentation while maintaining accuracy under deadlines.

Qualifications

• High school diploma or GED required.
• Basic knowledge of NACHA rules and related regulations or willingness to train.
• Proficient with Word and Excel and able to follow procedures.

Responsibilities

• Process routine outgoing and incoming wire transfers under established protocols.
• Support daily ACH file scheduling, balancing, and end-of-day reconciliation.
• Complete basic wire and ACH exception handling tasks.
• Review customer documents for compliance and retention.
• Conduct callback verifications for designated wires within thresholds.
• Monitor payment activity and escalate issues as needed.
• Assist with updating customer ACH origination setups and documentation.
• Respond to payment research requests and retrieve documents.
• Back up other desks to ensure consistent service delivery.

Skills

Verbal communication

Written communication

Attention to detail

Deadline driven

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

JOB FUNCTION / SUMMARY:

The Payment Processing Support Associate 2 is responsible for performing a variety of operational tasks supporting electronic funds transfers, including ACH and wire transactions. The role involves processing, verification, exception handling, and basic research tasks, all while ensuring compliance with internal policies and external regulatory standards. This position is cross-trained in core ACH and wire processes, enabling flexible support within the broader Payment Operations team.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Process routine outgoing and incoming wire transfers under established protocols and service level agreements.
• Support daily ACH file scheduling, balancing, and end-of-day reconciliation activities.
• Complete basic wire and ACH exception handling tasks, such as item returns, stop payments, and file repairs.
• Review and archive customer documents (e.g., Funds Transfer Agreements, affidavits) to ensure compliance with retention and verification requirements.
• Conduct callback verifications for designated wire transfers in accordance with risk and approval thresholds.
• Monitor payment activity for irregularities and escape issues to senior staff or management as needed.
• Assist with updating customer setups for ACH origination and maintaining related documentation.
• Respond to internal and external requests for payment research and documentation retrieval.
• Back up other desks across ACH and wire functions to ensure consistent service delivery and operational continuity.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• High School Diploma or GED required.
• 1–3 years of banking operations experience, preferably in ACH or wire processing environments.
• Basic knowledge of NACHA Operating Rules, BSA, Reg. E, and related federal payment regulations (or willingness to train).
• Proficient with Microsoft Office Suite (Word, Excel).
• Effective verbal and written communication skills.
• Strong attention to detail and ability to follow established procedures.
• Capacity to work under deadlines in a high-volume, accuracy-driven environment.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to travel if required to perform the essential job functions
• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

When you choose a career with Hancock Whitney (Nasdaq: HWC), we pledge a heartfelt promise: You can grow. You have a voice. You are important. You also share in a rich regional heritage and embrace core values-timeless ideals vital to our culture since the 1800s that inspire how we serve clients, communities, and each other: Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility. A fast-growing organization consistently rated among America’s strongest, safest financial services institutions, our company is based in Gulfport, Mississippi. Our bank and subsidiaries provide contemporary, comprehensive consumer, commercial, and wealth financial products and services at regional headquarters and 200-plus financial centers across a vibrant Southeast corridor including Alabama, Florida, Louisiana, Mississippi, Tennessee, and Texas. Each day, our nearly 4,000 associates carry on a mission to help people achieve their financial goals and dreams. We come to work to create opportunities for the people we serve in the communities we call home. Together, we continue building a company solidly focused on being better, going beyond, and doing more to secure success for the people and businesses depending on us. Let our legacy lead to your future.