Payment Operations Specialist

Applied Systems Canada; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Join a leading company in the insurance technology sector as a Payment Operations Specialist. You'll manage KYC processes, monitor transactions for fraud, and ensure compliance while working in a flexible remote or hybrid environment. This role offers a comprehensive benefits package and values diverse experiences.

Benefits

Medical, Dental, and Vision Coverage

Holiday and Vacation Time

Health & Wellness Days

Bonus Day for Your Birthday

Qualifications

• 2+ years of relevant experience in payment operations or fraud prevention.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Manage KYC process and client onboarding efforts.
• Monitor transactions to detect potential fraud.
• Oversee payment system infrastructure.

Skills

Attention to Detail

Problem Solving

Customer Focus

Education

Bachelor’s Degree

Tools

Excel

Google Sheets

Job description

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Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers — all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech space, we’re not just redefining what’s achievable; we’re creating a place where amazing career moments are made possible.

Position Overview

We’re searching for a Payments Operations Specialist to join our Digital Payments team in a remote or hybrid capacity. We value team players who understand that winning is a team sport, who appreciate diverse experiences and backgrounds, who welcome challenges, take risks to improve outcomes, and can also enjoy some fun along the way.

What You’ll Do

• Manage the KYC process and client onboarding efforts, ensuring accurate risk tier assignments.
• Monitor transactions to detect potential fraud, investigate flagged transactions, and take appropriate action (e.g., blocking or accepting payments/payouts) while minimizing customer friction.
• Maintain and update fraud detection rules to keep them effective and current. Track performance metrics like dispute rates, false positive rates, and detection accuracy.
• Address transaction and payout-related support requests, ensuring timely and accurate resolutions to maintain customer satisfaction.
• Oversee and maintain payment system infrastructure to ensure smooth operations and optimal performance. Identify opportunities for process automation and implement improvements to increase efficiency and reduce risk.
• Assist in developing and enforcing compliance policies and procedures, ensuring adherence to regulatory standards.

We’re Excited to Learn More About You

Your experience may include:

• A strong interest in payments, fraud prevention, or financial services is highly desirable, though prior payments experience is not required.
• 2+ years of relevant experience in payment operations, fraud prevention, or financial services.
• Strong attention to detail and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with data analysis tools (Excel, Google Sheets, or similar) is a plus.
• Bachelor’s degree or equivalent experience preferred.

You may have other skills or credentials, including:

• Ability to handle sensitive information with discretion and integrity.
• Analytical mindset with a proactive approach to identifying issues and implementing solutions.
• A customer-focused attitude, balancing fraud prevention with minimizing customer friction.

We encourage candidates from all backgrounds and experience levels to apply, including military members, spouses, and those without a degree or tech background.

When You Join Team Applied, You Can Expect

• A culture that values who you are and recognizes you as a teammate who matters.
• Flexible work arrangements, collaborating remotely and in-person to suit individual needs.
• A comprehensive benefits and compensation package including:
• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about us at our careers page.

Your Security Matters

We prioritize your personal information and online safety, communicating only through secure channels. We will never ask for payments or sensitive information like social security numbers.

EEO Statement

Applied Systems is an Equal Employment Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all employees.