Payment Experiences and Services - Senior Product Associate

JPMorganChase; Delaware (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase is seeking a Senior Associate in the Payments Experiences and Services group to drive enrollment service strategy within Banking Payments. You will coordinate with product, analytics, business, and India-based engineering teams to deliver customer-permission and enrollment capabilities.

The role emphasizes backlog management, stakeholder engagement, and cross-functional execution across multiple teams and regions. Excellent communication and agile leadership are essential.

Qualifications

• 5+ years of experience in product, financial services, technology, project management, or other relevant fields.
• Experience working on projects that involve interaction with various stakeholders and technology within a financial domain.
• Understanding of development processes, database usage, and microservices (e.g., Kafka, APIs).
• Demonstrable experience as an interface between business and technical teams.
• Agile project management experience, including proficiency in agile project management tools (i.e., JIRA Align, JIRA, Confluence, Lucid etc.).
• Self-starter with a mindset focused on problem management/resolution and continuous improvement.
• Effective communication skills (both verbal and written) for engaging with business and technical stakeholders and management.

Responsibilities

• Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies.
• Define, prioritize, and clarify user stories in coordination with other Product Managers, engineering leads, and the leadership team.
• Work with business stakeholders and the India engineering team to maintain a healthy backlog and provide visibility across the enterprise, including at the executive level.
• Collaborate with Agility Leads to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives.
• Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production-ready, along with production validation.
• Work closely with Product leads, developers, operations, and production management teams to research and resolve issues or defects that impact the customer experience.

Skills

Product management

Stakeholder management

Communication

Agile methodologies

Financial services domain

Team collaboration

Problem solving

Tools

JIRA Align

JIRA

Confluence

Lucid

Kafka

APIs

Job description

Job Description

The Connected Commerce Banking Payments organization is a motivated, forward-thinking team comprised of highly talented product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence.

Job Description

The Connected Commerce Banking Payments organization is a motivated, forward-thinking team comprised of highly talented product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence.

As a Senior Associate in Payment Experiences and Services (PxS), you will help drive product strategy and delivery for the enrollment service within Banking Payments -Payment Customer Domain (PCD), focused on enabling customer permissions, limits, enrollment and notifications. You will drive strategic direction and integrate a business agenda that spans multiple teams, partners, and lines of business (LOBs). You will be highly organized, self-motivated, and possess strong strategic thinking and communication skills, with a keen focus on execution.

Job Responsibilities

• Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies.
• Define, prioritize, and clarify user stories in coordination with other Product Managers, engineering leads, and the leadership team.
• Work with business stakeholders and the India engineering team to maintain a healthy backlog and provide visibility across the enterprise, including at the executive level.
• Collaborate with Agility Leads to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives.
• Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production-ready, along with production validation.
• Work closely with Product leads, developers, operations, and production management teams to research and resolve issues or defects that impact the customer experience.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience in product, financial services, technology, project management, or other relevant fields.
• Experience working on projects that involve interaction with various stakeholders and technology within a financial domain.
• Understanding of development processes, database usage, and microservices (e.g., Kafka, APIs).
• Demonstrable experience as an interface between business and technical teams.
• Agile project management experience, including proficiency in agile project management tools (i.e., JIRA Align, JIRA, Confluence, Lucid etc.).
• Self-starter with a mindset focused on problem management/resolution and continuous improvement.
• Effective communication skills (both verbal and written) for engaging with business and technical stakeholders and management.

Preferred Qualifications, Capabilities, And Skills

• Background in financial services, retail banking, or payments is a plus.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.