Product Manager, Tokenization - Vice President

JPMorgan Chase & Co.; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Vice President of Tokenization within the Connected Commerce team to lead product strategy for payment tokenization solutions.

You will manage the backlog, triage issues, and guide Agile teams to deliver innovative, secure payment experiences across key platforms. You will collaborate with Risk, Compliance, Legal, and Design teams, provide executive-level updates, and ensure production-readiness through thorough reviews.

Qualifications

• 7+ years of experience in product management and/or Agile software development in financial services.
• Strong expertise in online payments including card tokenization, digital wallets, and e-commerce payments.
• Bachelor's degree in Computer Science, Business Management or comparable field of study.
• Proven ability to lead cross-functional teams and drive strategic decisions.
• Experience managing risk and controls in a product context.

Responsibilities

• Manage product backlog, production support, issue & defect resolution and prioritization.
• Monitor goals and identify enhancements with remediation plans.
• Lead product development efforts with Technology and Design teams.
• Conduct pre-release reviews and QA to certify production readiness.
• Collaborate with Risk, Control, Compliance, and Legal to ensure a strong risk environment.
• Deliver executive communications on strategy and progress.
• Publish executive reports on product health and trends.

Skills

7+ years experience

Online payments

Customer focus

Strategic thinking

Stakeholder management

Risk & controls

BS in CS/Business

Education

Bachelor's degree in CS or Business

Master's degree preferred

Job description

The Payments organization is a motivated, forward-thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.
As a Vice President of Tokenization on the Connected Commerce team, you will manage product backlog, remediate issues, and lead Agile teams to launch innovative solutions. You'll leverage critical thinking skills and data analytics to understand client usage patterns and triage issues. In the interest of providing superior customer support and developing solutions that best meet customer needs. You will work directly with various servicing and technical support teams, and provide product management leadership to agile teams.

Job responsibilities

• Manage product backlog, production support, issue & defect resolution and prioritization.
• Monitor against agreed goals and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed.
• Work with Technology and Design teams to lead product developments efforts.
• Conduct pre-release reviews which could include regression testing and quality assurance to certify the release as production ready.
• Collaborate with a team of cross-functional partners (i.e. Risk, Control, Compliance, Legal) to ensure a strong risk and controls environment.
• Deliver communications to executives and leadership team on the strategy and progress.
• Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer.

Required qualifications, capabilities, and skills

• 7+ years of experience in financial services, digital, product management and/or Agile software development.
• Deep experience in online payments including card tokenization, digital wallets, and e-commerce payments.
• Passion for understanding customer needs and demonstrated ability to build digital products.
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution.
• Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design.
• Proven track record of managing risk and controls.
• Bachelor's degree in Computer Science, Business Management or comparable field of study.

Preferred qualifications, capabilities, and skills

• Strong knowledge of Application Programming Interfaces (APIs), open Banking and engineering practices.
• Master's degree in Computer Science, Business Management or comparable field of study.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.