Field Services Technician II

City of Garland

Garland (TX)

On-site

USD 21,407 - 26,505

Full time

14 days+

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Job summary

A municipal utility provider in Texas is seeking a Utility Service Technician responsible for connecting and disconnecting services for customers. The role includes accurate meter readings and may involve training new staff. Candidates should have a high school diploma and at least 2 years of relevant experience. The pay range is between $15.54 and $19.24, based on qualifications. A valid Class C Texas driver's license is required. Work exposes incumbents to various environmental conditions and physical exertion.

Qualifications

2 years related experience in meter reading and/or field operations.
2-4 years experience in the electric utility industry preferred.

Responsibilities

Disconnect and reconnect electric/water services.
Perform accurate water/electric meter readings.
May train new hires on field service operations.

Skills

Customer service

Meter reading

Public contact techniques

Flexible schedule

Education

High School Diploma or GED

Valid Class C Texas driver's license

Job description

Summary

Responsible for connecting, reconnecting and/or disconnecting utilities for customers that are moving-in, moving-out, or that are delinquent on accounts for the City of Garland.

Pay Range: $15.54 - 19.24 (Depending on qualifications and experience)

Essential Duties and Responsibilities

Disconnect and reconnect electric/water services.
Install sleeves on back terminal ends of meter.
Accurately and efficiently perform water/electric meter readings.
Re-read electric and water meters upon customer requests.
Re-check all disconnected utilities, as needed.
May perform the duties of the Field Service Technician I, as needed.
May train new hires on field service operations.
Other duties as assigned.

Minimum Qualifications

High School Diploma or General Equivalency Diploma (GED)
2 years related experience in meter reading and/or field operations

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience

2-4 years experience meter reading and electric utility industry
Class "D" water license preferred, not required

Knowledge, Skills & Abilities

Intermediate knowledge of electric/water meter(s) reading
Intermediate knowledge of city street and address systems
Intermediate knowledge of public contact techniques and principles
Ability to provide excellent customer service
Ability to work a flexible schedule and assignments
Ability to work independently and meet deadlines
Ability to work in a team environment

Licenses and Certifications

Valid Class C Texas driver's license

Physical Requirements / Work Environment

The incumbent works with frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. May be exposed to extremes of heat and cold, rain, humidity, wetness, insects, noxious odors, fumes, and physical stress from exertion and lifting. Exposed to physical exertion such as bending, lifting, stooping, reaching, pulling, and pushing.

Possible shift schedules

Schedule A