Pawn Shop Shift Leader: Customer Service & Growth

EZCORP, Inc.; Miami Beach (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential Paid

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. in Miami Beach, FL is seeking a Retail Shift Manager (Lead Pawnbroker) to lead store operations, promote sales, and deliver outstanding customer service.

You will coaching Team Members, process pawn loans and extensions, and ensure stock procedures while maintaining a friendly, professional atmosphere for customers and colleagues alike. Competitive pay and benefits accompany growth opportunities. This is a full-time role with a strong career path within EZCORP and related brands.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisory or team/shift lead experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Adhere to all company policies and procedures.
• Knowledge of commonly pawned items (tools, jewelry, firearms or electronics) a plus.
• Sales background a plus and bilingual a plus.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers while promoting sales and making deals for a wide variety of pawn items.
• Lead and influence Team Members through coaching and hands-on involvement to create a friendly, courteous and respectful store environment.
• Process loans and extensions; open and close store procedures; supervise and coach store Team Members.

Skills

Leadership

Negotiation

Customer service

Time management

Communication

Interpersonal skills

Bilingual

Education

High school diploma or GED

Job description

EZCORP, Inc. in Miami Beach, FL is seeking a Retail Shift Manager (Lead Pawnbroker) to lead store operations, promote sales, and deliver outstanding customer service.

You will coaching Team Members, process pawn loans and extensions, and ensure stock procedures while maintaining a friendly, professional atmosphere for customers and colleagues alike. Competitive pay and benefits accompany growth opportunities. This is a full-time role with a strong career path within EZCORP and related brands.