Luxury Shift Leader

EZCORP, Inc.; Miami Beach (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free Health Insurance*

Competitive Wages

Monthly UNCAPPED Bonus Potential Paid

Great Working Hours

401(k) with Company Match

Generous Paid Time Off

Holiday Pay

Store Discount

Job summary

EZCORP, Inc. in Miami Beach, FL is seeking a Retail Shift Manager (Lead Pawnbroker) to lead store operations, promote sales, and deliver outstanding customer service.

You will coaching Team Members, process pawn loans and extensions, and ensure stock procedures while maintaining a friendly, professional atmosphere for customers and colleagues alike. Competitive pay and benefits accompany growth opportunities. This is a full-time role with a strong career path within EZCORP and related brands.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisory or team/shift lead experience.
• Able to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Adhere to all company policies and procedures.
• Knowledge of commonly pawned items (tools, jewelry, firearms or electronics) a plus.
• Sales background a plus and bilingual a plus.

Responsibilities

• Provide outstanding customer service and build solid relationships with customers while promoting sales and making deals for a wide variety of pawn items.
• Lead and influence Team Members through coaching and hands-on involvement to create a friendly, courteous and respectful store environment.
• Process loans and extensions; open and close store procedures; supervise and coach store Team Members.

Skills

Leadership

Negotiation

Customer service

Time management

Communication

Interpersonal skills

Bilingual

Education

High school diploma or GED

Job description

Address: 1452 Washington Ave. Miami Beach, Florida 33139

Pay range is based on experience from $18 to $20

We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Latin America. We are passionate about customer service and our Team Members. We are currently hiring for Retail Shift Manager (Lead Pawn Broker) and we would love to have you join our team.

EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!

In addition to a great career, here are some of the other things we offer our Team Members:

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Here’s what you can expect as a Retail Shift Manager (Lead Pawn Broker):

You will provide outstanding customer service and build solid relationships with customers, all while promoting sales and making deals for a wide variety of pawn items. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives while leading and influencing Team Members around you through coaching and hands-on involvement. As a Shift Manager, it will be your responsibility to provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition. If you like the idea of building a rewarding career, developing others, and helping to create a great customer experience, we want to talk with you!

Other Shift Manager duties include:

• Processing loans and extensions
• Coming to jointly satisfactory terms regarding items to be pawned
• Performing opening and closing store procedures
• Supervising and coaching store Team Members

Requirements for the Retail Shift Manager (Lead Pawnbroker) role:

The ideal candidate will possess an engaging personality, solid leadership, strong negotiation talents, and the ability to read and manage customer needs. You should also be highly organized and detail-oriented, with excellent judgment as well as strong time-management and prioritization skills. It is also important you display excellent communication and interpersonal skills, as well as the ability to build solid ongoing customer relationships. Additional requirements for the role include:

• High school diploma or GED
• Minimum 1 years of supervisory, key holder, or team/shift lead experience
• Able to pass a criminal background check and drug test
• Valid driver’s license and auto insurance
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.